All-Suite Accommodations

Offering the ultimate in elegant, luxury living and personalised service in Mexico's Cancun. Excellence Riviera Cancun transports you away from the everyday with an endless list of unexpected extras that leave you feeling pampered.

Bedroom Features

• King or 2 double beds
• 42 inch flat screen satellite television
• Air conditioning with in-room climate control
• Radio alarm clock with iPod connection
• Direct dial telephone
• CD and DVD player
• Free high speed data port
• Stocked minibar with beer, juices, soft drinks and water
• Electronic in-room safe
• Coffee and tea maker
• Clothes steamer
• Room service box
• Pillow menu
• Turndown service
• Maximum occupancy of 3 adults

Bathroom Features

• Jetted whirlpool bathtub
• Separate shower
• Bathrobes and slippers
• Double vanity
• Scales
• Hair dryer
• Separate water closet
• VIP amenities
• Phone

Junior Suites Spa or Pool View

Each spacious Junior Suite has a beautiful view of the spa or pool, complete with a private furnished balcony.

Junior Suite Swim Out

Each spacious Junior Suite has direct access to a stunning pool along with a private furnished balcony complete with lounge bed.

Two-Storey Rooftop Terrace Suite with Spa or Pool View

Each spacious Two-Storey Rooftop Terrace Suite offers a finely-furnished balcony and a spa or pool view. They also have a private terrace with a plunge pool, open-air shower, and comfortable lounge furniture.

The Excellence Club

The Excellence Club provides exclusive luxury inclusions, more privacy and even better service, taking your holiday at Excellence Riviera Cancun to the next level. All Excellence Club suites come with the following additional amenities:

• Private check-in and check-out
• Early check-in and late check-out (subject to availability)
• Private concierge service (07:00 - 23:00)
• Private lounge area with PCs, buffet and bar service (07:00 - 23:00)
• Exclusive Excellence Club pool deck
• Upgraded minibar with premium selection
• Upgraded room service menu
• Nespresso machine
• Complimentary beach bag to use during your stay
• 1 Aqua Wellness Spa treatment per person, per stay
• Sparkling wine upon arrival
• Fresh flowers upon arrival
• Daily delivery of fresh fruit and petit fours
• Private beach area
• Shoeshine service

Excellence Club Junior Suite Pool View

Each spacious Excellence Club Junior Suite Pool View has a private furnished balcony, offering an additional jetted whirlpool bathtub and an impressive pool view. These suites also enjoy all the perks of the Excellence Club.

Excellence Club Junior Suite Oceanfront

Each spacious Excellence Club Oceanfront Junior Suite has a private furnished balcony, offering an additional jetted whirlpool bathtub and prime ocean front views. These suites also enjoy all the perks of the Excellence Club.

Excellence Club Junior Swim-Up Suite Pool View

Each spacious Excellence Club Junior Swim Up Suite Pool View has an impressive pool view, a private furnished terrace with a lounge bed, hammock and direct access to the pool. These suites also enjoy all the perks of the Excellence Club.

Excellence Club Junior Swim-Up Suite Ocean View

Each spacious Excellence Club Junior Swim Up Suite Ocean View has views of the beautiful ocean, a private furnished terrace with a lounge bed, hammock and direct access to the pool. These suites also enjoy all the perks of the Excellence Club.

Excellence Club Two-Storey Rooftop Terrace Suite Oceanfront

Each spacious Excellence Club Two-Storey Rooftop Terrace Suite has a furnished balcony with spectacular oceanfront views. The expansive private rooftop terrace includes comfortable lounge furniture, an open-air shower and an exterior plunge pool with stunning views of the Caribbean Sea. These suites also enjoy all the perks of the Excellence Club.

Excellence Club Honeymoon Suite Oceanfront

Each spacious Excellence Club Honeymoon Suite has two private furnished balconies with spectacular oceanfront views and an outdoor Jacuzzi. These suites also enjoy all the perks of the Excellence Club.

Excellence Club Honeymoon Suite with Rooftop Terrace

Each spacious Excellence Club Honeymoon Rooftop Terrace Suite has two private furnished balconies with spectacular oceanfront views and an outdoor Jacuzzi. The expansive private rooftop terrace includes comfortable lounge furniture, an open-air shower and an exterior plunge pool with stunning views of the Caribbean Sea. These suites also enjoy all the perks of the Excellence Club.

Excellence Club Imperial Suite

The Excellence Club Imperial Suite is the pinnacle of luxury at Excellence Riviera Cancun, featuring superior amenities that include a separate living room area with dramatic views of the Caribbean Sea and a fully furnished terrace with an outdoor Jacuzzi for two. These suites also enjoy all the perks of the Excellence Club plus free transportation to and from airport and farewell souvenir, laptop and iPad for use during stay and complimentary Laundry Services.

Restaurants

Excellence Riviera Cancun serves up a mouthwatering array of global dining options. All your meals and snacks are included and reservations are never required. If you'd prefer to stay in the luxury of your suite, a convenient room service is available 24 hours a day.

Agave

Enjoy authentic Mexican food and Tex-Mex favourites like burritos and fajitas, cooked as mild or as spicy as you'd like. Tableside mariachi entertainment completes your perfect Mexican evening.

• Dinner Dress Code: Casual Elegance
• For Gentlemen: Long trousers, dress short, Capri pants, dress shirt
• For Ladies: Long trousers, Capri pants, skirt, blouse
• Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts or beach sandals are not allowed

Basmati

The newest resort restaurant at Excellence Riviera Cancun, specialising in the regional dishes of India's North-West frontier. Basmati's dishes incorporate tangy herbs, delicious spices and traditional cooking techniques.

• Dinner Dress Code: Casual Elegance
• For Gentlemen: Long trousers, dress shirt
• For Ladies: Long trousers, Capri pants, skirt, blouse
• Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts or beach sandals are not allowed

Las Olas

Enjoy the ocean, the sun and a quick bite at Las Olas snack grill located on the beach with a selection of fast food, salads, wood-oven pizzas and grilled favourites.

• Dinner Dress Code: Casual Elegance
• For Gentlemen: Long trousers, dress shirt
• For Ladies: Long trousers, Capri pants, skirt, blouse
• Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts or beach sandals are not allowed

Flavor Market

Excellence Cancun's Flavor Market adds something a little different to the mix through an extensive menu of tapas dishes. A sommelier is on-call to match your favourite tapas with its perfect wine counterpart.

Chez Isabelle

Dinner at Chez Isabelle, a signature French restaurant, is as alluring as a night in Paris. You'll feel transported from Cancun to the Left Bank as you choose among savoury hors d'oeuvres, mouth-watering entrees and irresistible desserts. Enjoy indoor or outdoor seating in a plush and romantic atmosphere with live music nightly to enhance the ambiance.

• Dinner Dress Code: Casual Elegance
• For Gentlemen: Long trousers, dress shirt
• For Ladies: Long trousers, Capri pants, skirt, blouse
• Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts or beach sandals are not allowed

The Grill

Newly refurbished in 2019, The Grill serves up an à la carte menu of hearty salads, sandwiches, burgers and wraps in a giant thatch-roof palapa. For alfresco dinner, the sizzle of prime steaks, chicken and shrimp searing on an open flame signals a bounty of expectational meals.

• Lunch Dress Code: Casual
• Shorts, Bermudas, sarong and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed
• Dinner Dress Code: Casual Elegance
• For Gentlemen: Long trousers, dress short, Capri pants, dress shirt
• For Ladies: Long trousers, Capri pants, skirt, blouse
• Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts or beach sandals are not allowed

The Lobster House

Beneath an open-air thatch-roof palapa that bridges the main pool, the newly refurbished Lobster House serves up tasty à la carte dishes for breakfast and lunch. For dinner, the glow of soft lanterns and the reflection of the meandering pool turn the restaurant into a wonderful eatery for all things lobster.

• Breakfast and Lunch Dress Code: Casual
• Dinner Dress Code: Casual Elegance
• For Gentlemen: Long trousers, dress shorts, dress shirt
• For Ladies: Long trousers, Capri pants, skirt, blouse
• Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts or beach sandals are not allowed

Spice

Step into the world of pan-Asian delights with exotic specialities from Japan, China, Vietnam and Thailand. Enjoy a romantic table for two or casual seating at the sushi bar, or take a cosy teppanyaki room and delight your taste buds as talented chefs prepare your meal right in front of you.

• Dinner Dress Code: Casual Elegance
• For Gentlemen: Long trousers, dress shirt
• For Ladies: Long trousers, Capri pants, skirt, blouse
• Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts or beach sandals are not allowed
• Newly refurbished in 2019

Toscana

The wondrous flavours of Italy come alive at Toscana, where innovative spins are placed on traditional favourites. Breakfast and lunch are served buffet style and dinner incorporates pasta, meat and seafood dishes infused with fresh ingredients.

• Breakfast and Lunch Dress Code: Casual
• Dinner Dress Code: Casual Elegance
• For Gentlemen: Long trousers, dress shirt
• For Ladies: Long trousers, Capri pants, skirt, blouse
• Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts or beach sandals are not allowed

Oregano

A popular trattoria restaurant serving simple but delicious fare.

• Dinner Dress Code: Casual Elegance
• For Gentlemen: Long trousers, dress shirt.
• For Ladies: Long trousers, Capri pants, skirt, blouse.
• Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts or beach sandals are not allowed.

Bars and Lounges

Excellence Riviera Cancun boasts an array of stylish lounges, all with premium wine, beer and spirits. Even the beverages in your fully-stocked minibar are part of the all-inclusive luxury offering.

• Martini: Located right in the main lobby, its central location makes the Martini Bar an ideal meeting spot. Listen to live music while sipping a cocktail from the extensive 'tini' Menu
• CaféKafé: Paradise for coffee lovers, where you can enjoy a cup your way, even flambéed
• Blue: Popular swim-up bar. Float over for a cool refreshment without ever leaving the water
• Sol: Let the bartenders surprise you with a signature cocktail while you soak up some Caribbean sunshine
• Cielo: An exclusive bar for Excellence Club members offering privacy and pampering. Settle in with the beverage of your choice and a selection of tasty hors d'oeuvres
• Sports Bar: A sports bar, with a big screen and an irresistible snack menu
• Stars: Relax with a drink at the comfortable theatre bar while enjoying live evening entertainment
• X Lounge: Chill out with a cold beverage right on the beach
• Revive: Just steps away from the Miilé Spa, savour a smoothie prepared with fresh seasonal fruit
• La Habana Cigar Lounge: A plush setting to kick back with a premium cigar and spirits
• Aroma Coffee House: Aroma Coffee Shop creates a peaceful corner for indulging your sweet tooth

Excellence Riviera Cancun provides a wide range of activities and amenities for every type of holidaymaker.

Complimentary Activities

From a fully-equipped fitness centre to 9 international restaurant options, The Excellence Collection offer an outstanding level of quality facilities.

• 6 swimming pools (2 heated)
• 5 outdoor Jacuzzis
• 9 international restaurant options (no reservations required)
• 11 bars
• 24-hour room service
• Pool and beach waiter service
• Fully-equipped fitness centre
• Fitness trail
• 1 lit tennis court and 1 multi-sports court
• Wedding gazebo

Additional Activities

• Scuba diving
• Deep sea fishing
• Private yacht excursions
• Full-service, world class spa and signature Spa Garden
• Meeting facilities
• Full-service business centre
• Wedding and honeymoon packages
• Shopping Galleria
• Golf at the Greg Norman-designed championship golf course at the nearby Playa Mujeres Golf Club
• Medical facilities

Sports and Activities

Renowned for their service and amenities, The Excellence Collection offer the pinnacle of all-inclusive holidays meaning your time at Excellence Riviera Cancun will be as peaceful or as adventurous as you like with a range of activities to suit your every whim.

Non-Motorised Water Sports

• Sailing
• Windsurfing
• Sea kayaking
• Snorkelling gear
• Water aerobics
• Water polo
• Introductory scuba lessons

Land Activities

• Aerobics
• Yoga
• Jogging
• Basketball
• Bicycling
• Table tennis
• Billiards
• Beach volleyball
• Beach football
• Darts
• Board games
• Archery
• Air rifle shooting
• Spanish lessons
• Dancing lessons
• Cooking lessons
• Theme nights

Pools

The 6 swimming pools at Excellence Riviera Cancun cover a collective expanse of over 77,800 sq.feet, providing a variety of lounging options throughout the resort. Three Jacuzzis right next to the pools offer stunning sea views, and two additional Jacuzzis by the Spa and the swim-up bar provide immediate refreshments. All suites on the ground floor benefit from direct pool access, ideal for holidaymakers who think of the pool as a second home.

Golf

Take advantage of Playa Mujeres's exclusive Greg Norman golf course designed for the world's most demanding golfers. The 7,260 yard, 18-hole course was constructed with special regard for the exotic tropical flora and fauna that make the location so noteworthy. The golf course features spectacular vistas overlooking the picturesque Chacmochuc lagoon to the west, and the turquoise of the Caribbean Sea to the east. The holes along the beach are susceptible to variables such as wind, making the Playa Mujeres Golf Course a challenging course that's never the same twice.

Exclusive Reward Benefits When You Book with Us

Enjoy all the benefits of The Excellence Collection Rewards programme, and more, when you book with Blue Bay Travel.

As an authorised Excellence Collection specialist, we offer full access to the exclusive member perks outlined in the Excellence Rewards programme, including:

• Room upgrades (subject to availability)
• Members-only discounts
• Early check-in and late check-out
• Spa and dining benefits
• And much more

Why book with us instead of direct?

When you book through us, you don’t just unlock the Excellence Rewards - you receive additional benefits that aren’t available when booking directly, including:

• ABTA & ATOL protection - your booking is financially protected
• Price Match Guarantee - we’ll match any direct hotel rate for the same room and dates
• Price Protection - once booked, your rate is secured, even if exchange rates change
• Personalised UK-Based Support - speak with experienced travel advisors who know The Excellence Collection inside out

We’re proud to be The Excellence Collection’s most trusted UK partner. Booking with us means accessing all the loyalty perks you love, with the added peace of mind, value, and service you deserve.

State-of-the-Art Signature Millé Spa

The Excellence Collection's Miilé Spa offers you an incomparable aura of romance where new sensory experiences achieve complete wellness of mind, body and spirit. A unique approach to wellness surrounds you in an environment rich in rejuvenation and beauty, blending traditional elements with sophisticated techniques.

Spa Facilities

• Personal reception
• Hydrotherapy information desk
• Spa concierge desk
• Fresh fruit bars
• Marine water treatment pool with swans and waterfall high-pressure water hoses
• 3-person bubble massage bench
• Exercise lanes for counter-current swimming
• Massage area
• Temperature contrast stone walk
• Fresh water treatment pool with swim-in access
• Double massage beds
• Swan water hoses
• Cold-plunge pool
• Swedish saunas in separate facilities
• Temazcal
• Spa boutique with prestigious spa items for sale
• A steam bath with ceramic tiles, cool water fountain
• Ice-treatment room
• Sensations shower, Scottish shower, Cuban shower, and Tropical rain showers
• Indoor treatment rooms, many with ocean view, including couple's treatments rooms
• Facial rooms and Vichy showers, both with ocean view
• Master rooms with treatment shower, hydrotherapy tubs and a massage area for Ayurveda treatments
• Outdoor oceanfront treatment room
• Outdoor relaxation patio with aromatic spa garden and waterfall
• Master pedicure stations with individual foot-whirlpool
• Manicure stations
• Haircut and hair wash stations
• Elegant locker areas
• Full spa amenities including shampoo, body gel, lotion, body splash deodorant and more
• Bathrobe, towel and sandal service

Get Married in Paradise

Excellence Riviera Cancun sets the stage for unforgettable weddings in one of the Caribbean's most memorable locations. Whether it's an intimate boutique ceremony, an adults-only gathering or a memorable celebration with the family, you'll always find the perfect wedding.

Exclusive Free Excellence Wedding Package - Only with Blue Bay Travel

The Excellence Wedding package is complimentary when booking a Junior Suite Ocean View category or higher for a minimum of 7 nights. All other packages incur additional costs.

• Services of a Judge or Minister
• Wedding organisation and personalisation by our wedding coordinator
• Preferential location of room accommodation in the category selected
• Preparation and ironing of the wedding dress and groom's tuxedo or suit
• Complimentary suite for groom the night before the wedding (subject to availability)
• Wedding gazebo overlooking the Caribbean or beach location
• Bride's bouquet
• Boutonniere for the groom
• Wedding cake for 10 guests
• One bottle of sparkling wine
• Special turn down service
• 15% discount on all spa treatments (product purchases not included)
• Honeymoon Package
• Late checkout for bride and groom (subject to availability)

Excellence of Love Wedding Package

In addition to Excellence Wedding Package you will receive:

• Upgraded Bridal bouquet and boutonniere for the groom (Love Section)
• 4 boutonnieres or corsages for the wedding party (Love Section)
• One hour cocktail with hors d'oeuvres
• Love private reception (Standard white set up)
• Natural floral centrepiece for the head wedding table during the dinner
• 20 digital full colour photos (during the ceremony)
• Bride's hairstyling for ceremony
• Bride's make-up application

Gold Excellence Wedding Package

In addition to Excellence of Love Wedding Package you will receive:

• Additional decoration for the ceremony
• Upgraded floral bridal bouquet & groom's boutonniere (Gold Section)
• Upgraded boutonnieres or corsages for the wedding party (Gold section)
• Romantic or Caribbean music trio (45 mins)
• Gold private reception (standard white set up)
• Video of the ceremony (15 minutes)
• Duet Balance Massage (50 mins)

Honeymoon or Anniversary Package

The Honeymoon or Anniversary Package is complimentary with your stay at Excellence Riviera Cancun, including:

• Welcome letter
• Basket of fresh fruits in room upon arrival
• A bottle of sparkling wine
• One special romantic dinner (restaurant)
• Rose petals in the room upon arrival
• Special turn down service
• Champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)
• 15% discount on all Spa treatments
• 15% discount on your Photo package (not applicable for wedding packages)

Excellence Honeymoon or Anniversary Package

The Excellence Honeymoon or Anniversary Package is complimentary for stays of minimum 7 nights or more in the Junior Suite Ocean View category or higher

• Champagne upon arrival
• Fruit basket and exotic fresh flowers in room upon arrival
• Champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)
• Look Inside Ritual 40 min. A journey into a peaceful dream, starting with a rosemary, eucalyptus and melissa blend of essential oils in a releasing scalp, neck and shoulders massage, followed by a lavender soothing balm to relax in gentle movements your facial muscles.
• Private beachfront dinner one evening — upon return from dinner you will find a romantic rose petal bath ready for you with essential oils and candles
• Petit fours each evening at turn down service
• One complimentary Lovers Live CD by Sade
• 15% discount on your photo package & obtain 5 complimentary digital pictures (not applicable for wedding packages)

Frequently Asked Questions

Is Excellence Riviera adults only?

Yes, Excellence Riviera Cancun is a strictly adults-only resort. Guests must be 18 or older to book, ensuring a peaceful and sophisticated atmosphere. Whether you're by the beach, enjoying a quiet dinner, or lounging at the spa, every space is tailored to adults seeking elevated relaxation.

Excellence Riviera good for couples?

Very much so. This all-suite retreat is especially popular with honeymooners, anniversaries, and couples looking for uninterrupted time together. Many guests comment on the private in-suite Jacuzzis, romantic oceanfront dining options, and the level of service that quietly caters to two.

What’s the best time of year to go to Cancun?

Cancun is a year-round destination, but the dry season from November through April is considered the best time to visit. You'll find warm temperatures, clear skies, and lower humidity, perfect for beach lounging and day trips. If you’re looking for a quieter time with lower prices, May and early June also offer great value before the summer humidity kicks in.

Is Cancun safe for tourists?

Yes, Cancun is considered one of Mexico’s safest destinations for international travellers. The Hotel Zone, where Excellence Riviera Cancun are located, is heavily monitored and secure. As with any international trip, it’s best to stay aware of your surroundings, use resort transport when possible, and follow local guidance for excursions and nighttime outings.

Are Excellence resorts 5 star?

Yes. The Excellence collection is known for its high service standards, gourmet dining, and thoughtful design. Excellence Riviera Cancun is consistently ranked as a 5-star all-inclusive resort, with accolades from TripAdvisor, U.S. News, and numerous travel publications.