Frequently Asked Questions

What documents do I need for my travel and when will I receive them?

Passengers require documents pertaining to every service that they have booked with us. Documentation for your flights, car hire bookings, invoices, e-tickets, insurance, hotel vouchers, transfers vouchers etc. Documents will be sent via post or email within seven (7) days prior to travel. Please contact us on 03444 999 352 option 2 or e-mail if you have not received your documentation and are traveling within seven (7) days.

What are e-tickets and how are they of benefit to me?

Majority of airlines all across the world are offering Electronic Tickets or e-tickets. One of the major benefits that an e-ticket offers is that it does not require a paper ticket/record as a confirmation of your flight. The confirmation of your travel lies in the airlines computerised ticketing system in an electronic format. An e-ticket offers the following advantages: You need not carry a paper ticket while traveling and hence there is no fear of losing them or leaving them behind. Since they exist in electronic format, you do not have to wait for your ticket to arrive by post. You can use your E-ticket at the self service check in machines avoiding long queues at manual check in desks. (Offered by most airlines) You can also print your boarding pass and track your air miles (if applicable) by using these automated machines or on-line facilities offered by many airlines.

To use this service you will need your airline reference number or locator given at the time of booking. For more information contact our Customer care team 03444 999 352 option 2 or e-mail. Please note that some airlines still issue paper tickets for certain flights on certain sectors. If you receive a paper ticket (a card ticket/coupon in a wallet) you must present this at the airport check in counter or you will be unable to board your flight. In case you are unsure of the type of ticket (e-ticket/paper ticket) issued to you, please contact our Customer Care team on 08444 999 352 option 2 or e-mail.

How long before my departure do I need to check in?

Please check in as per the following requirement:

  • International flights – Check-in at least 3 hours prior to departure.
  • European flights – Check-in at least 2 hours prior to departure.
  • Domestic flights – Check-in at least 1 hour prior to departure.

Please note that boarding begins 45 minutes prior to departure. Blue Bay Travel does not hold any liability whatsoever in case you arrive at the airport later than your specified time and are unable to travel.

Which terminal is my flight departing from?

Your e-ticket or the itinerary sent along with your paper ticket (if applicable) should have the information about the departure terminal of your flight. You may also check the airport website as detailed below. Or contact the Customer Care Team on 08444 999 352 option 2 or e-mail.

Manchester  0161 489 3000
Gatwick  0870 000 2468
East Midlands  0871 919 9000
Birmingham  0870 733 5511
Glasgow  0870 040 0008
Cardiff  0144 671 1111
Newcastle  0871 882 1121
Bristol  0871 334 4344
Heathrow  0844 335 1801

What is the baggage allowance for my flight?

Your baggage allowance is usually shown on your e-ticket or on the itinerary sent along with your paper ticket (if applicable). You may also contact our Customer Care Team on 08444 999 352 option 2 or e-mail if you are unsure about baggage allowance.
The following tips may be helpful for you with respect to your baggage:
Please check your hand luggage allowance with your airline prior to packing. As a general guideline, keep the hand luggage up to maximum weight of 5 kilos, and dimensions not exceeding 450mm x 350 mm x 200mm (Height x Width x Depth). Most airlines have a hand luggage measurement gauge at check-in.
Any kind of liquids, gels and cosmetics exceeding 100ml are not permitted in hand luggage. All smaller containers must be taken in a transparent plastic bag. Visitors are not permitted to take fresh milk or jars of baby food into other destinations. Customs will confiscate it! Powder formula is allowed.
Baggage allowance limits are determined and set by the airlines. Your baggage allowance is stated on your e-ticket receipt or paper ticket (where applicable).
Note: As a strict rule, airlines do not allow sharp objects like razors, knives, blades, etc in the hand luggage. Remember to pack sharp objects in your checked baggage.
You are advised to check your baggage allowance by contacting the airline that you are flying with in order to avoid unnecessary delays and inconvenience. Passengers with items that exceed the 32kg weight limit, such as sporting equipment, should make special arrangements with the airline in advance. Please note that you may carry weight more than the permissible limit at an additional cost which could be confirmed from the airline.

Contact our Customer Care Team on 08444 999 352 option 2 or e-mail for more information.

Will I need a Visa or Transit Visa for my trip?

You may check your visa requirements by visiting the following websites which contain the most up to date information on visas, passport, health & travel advice for the travelers.

Generally, you may need a visa for entry into a non-EU country. You may need a transit visa in case you have a connecting flight via a third world country. It is often a good idea to find out visa requirement by visiting the individual country pages on the Foreign & Commonwealth Office website. An up to date advice on immigration, visa & entry requirements may also be gathered by contacting the embassy, consulate or high commission of the destination. This is important in case of non-British citizens including other EU nationals. You are advised to ensure that your travel documentation is in order prior to departure. It is likely that you will be turned away at check in if you do not have the correct documentation, Furthermore, most countries will not allow you to enter on a one-way ticket without the relevant visa or documentation.

What happens if I cancel my travel arrangements?

You may contact our Customer Care Team on 08444 999 352 option 2 or e-mail if you wish to cancel your booking. Alternatively you may contact your Travel Advisor who may be able to help you amend your travel arrangements to avoid cancellation where possible.

Please note that all cancellations involve certain charges to be borne by the traveler. These charges vary according to the nature of the booking and are adjusted against any refund that you receive. You will need your booking references and any other relevant details at the time of cancellation. In case you have arranged for insurance to cover your travel and your reason for cancellation falls within the terms and conditions of such travel insurance, it may be possible to reclaim some or all losses incurred through your insurance company. For any cancellation we will require a signed letter of cancellation from the lead passenger.

What is Advance Passenger Information?

It is now a legal requirement for certain passenger data known as Advance Passenger Information (API) to be sent to the Government's E-Borders Agency for the purposes of security. If you fail to provide all necessary information this will result in delays at both your UK departure and arrival airport and could result in denied boarding or denied entry to the destination country. It is therefore very important that you provide the required information

Please note, if you have booked a Red Sea Holidays package you do not currently need to provide this information.

Can I change/amend my booking?

You may contact our Customer Care Team on 08444 999 352 option 2 or e-mail or your Personal Travel Advisor to make an amendment to your flight / hotel booking. All flight bookings/hotel booking are amended at applicable fees subject to the contract of the fare purchased and consequently not all bookings can be amended.

My name is incorrect on my Itinerary/Travel Documents?

Your name must be correct as per your Passport on all Documentation. If this is not the case please contact our Customer Care Team on 08444 999 352 option 2 or e-mail

How do I make the payment? Are there any surcharges?

In order to pay the balance on a booking, you may contact our Customer Care Team on 08444 999 352 option 2 or e-mail. We do not accept payment by cheque.

I have a question relating to my Blue Bay Destination Wedding?

For all Wedding related queries contact our Wedding Co-ordinators on 0844 371 4005

How do I pre-book seats?

If you have a holiday or flight booked with TUI Airways, Virgin Atlantic or British Airways, it may be possible to pre-book your seats on the aircraft (a charge may apply).

To do so, please click on to the appropriate link below. If your airline is not listed please contact our Customer Services team.