Blue Bay Travel's Senior Leadership team in front of the head office

Together, we will deliver experiences that inspire you to

journey with
us for life.

Your Journey With Us

Curating a culture that inspires our team to journey with us for life is at the heart of everything we do. Striving to create a fun, friendly, diverse, and rewarding place to work is our jam. From our industry-leading Glassdoor score to our net promoter score of 65, the proof is in the pudding.

We believe there's more to life than just work, eat, sleep, repeat. We are a holiday company after all! From our family friendly policies, including enhanced maternity and paternity practices, to providing our management team with mental health training. In addition, we have on-site mental health first aiders, as well as our commitment to delivering annual cost of living increases. We focus on the things that are most important to you.

Glassdoor rating
The Head of Sales in front of the Blue Bay Travel logo

Our Values

Some teams might be bashful, sleepy, sneezy, or even dopey. But ours is innovative, knowledgeable, and bold.

We ensure our environment is fun, friendly and full of character, while remaining growth and opportunities focused.

In addition, we're proud to deliver a diverse, rewarding, and driven place to work.

The Product Management Director having a discussion with one of his team.

Benefits

Developing your career at Blue Bay Travel comes with some pretty sweet perks. Here are some of our favourites:

  • Complimentary accommodation in a wealth of long-haul destinations
  • Discounted holidays for you as well as your friends and family
  • Discounts on UK Breaks, attractions, and rail travel
  • Flexible working (including home and hybrid working)
  • A suite of Family Friendly Policies
  • 30 days holiday, increasing with service
  • Plus, additional leave opportunities such as birthday leave, pet-ternity leave, time off to move home, get married or for your child first day of school
  • In-house Mental Health Support
  • Employee Assistance Programme
  • Team and Company nights out
  • Incentives and rewards
  • Annual Salary Reviews allowing for cost of living and performance-based increases
  • Service recognition and rewards
  • Unbeatable bonuses in Sales and Product Management
A Business Development Manager in front of a large television screen that says welcome to Blue Bay Travel

Top Training

Right from day dot, we're interested in your development. You'll begin a bespoke training programme to ensure you have the knowledge to succeed, whether you're in Sales, HR, Marketing, cake testing, race car driving, or puppy cuddling, well… maybe not those last three.

We regularly hold product, destination, and role specific in-house training sessions. As well as utilising external providers for professional qualifications, because you're never too old to learn. In addition, we offer access to first-class guided learning platforms in our Business Intelligence and Web Development Teams.

The Head of Brand & Development engaging with his team

Career Progression

As a fast-growing business committed to innovation and growth, new roles materialise, and our first port of call is always to give our current team a chance to slay.

With 65% of our managers having been promoted and trained internally, we pride ourselves in recognising and nurturing top talent. Basically, we know when we're on to a good thing.

They say variety is the spice of life and departmental secondments or internal transfers mean there are lots of professional options ahead of our team. This ensures each member remains engaged and happy, plying their special set of skills in the correct environment. Move over Liam Neeson.

The Chief Executive Officer in front of a large television screen, presenting

The Right Tools

Our in-house Development and Business Intelligence wizards ensure we stay ahead of the game when it comes to technology and reporting. Our bespoke, easy to use systems are the secret ingredient to ensuring efficiency and enabling our travel fam to do the best work they can.

Access to market leading, exclusive holiday packages, as well as a wide range of tour operators, means our travel gurus are able to fulfil our client's holiday hopes, while achieving their own sales goals.

A woman in front of a computer with a headset, smiling

Personal Travel Consultants

We're on the lookout for experienced travel industry professionals with their own client base and a passion for all things sunshine and good times to join our award winning team.

Find out more

Current Roles

Customer Service Advisor - 12 Month FTC

Rated 5* on Trustpilot, exceptional customer service is of the utmost importance to Blue Bay Travel. Our Customer Service Team are the last point of contact before our customers travel and they pride themselves on leaving a lasting impression. We’re on the hunt for a confident and personable Customer Service Advisor to join our Award-Winning Team on a 12-month fixed term basis, do you have what it takes?

  • Full Time (37.5 hours per week).
  • Our Customer Service Team operates Monday - Sunday (9am-6pm) including bank holidays.
  • Shifts are split over five days and weekends are 1 in 2.
  • Starting salary from £22,500.
  • Office Based (Trentham, Stoke on Trent).

Benefits

  • Excellent in-office environment with incentives, games & team awards. Time off on your birthday, pet-ternity leave, time off to move home plus many more. Not to mention amazing travel perks!

What you'll get up to

Working within our Customer Service function, who handle all things after-sales, you will be the first point of call for all customer queries both pre-travel, and in-resort.

You’ll liaise with our wonderful customers regarding any amendments to their holiday bookings and add any additional requirements they may need – upselling at each opportunity and going the extra mile to make our customers happy. You will ensure that all your communications are Data Protection compliant, and any payments are PCI compliant.

You will ensure that all flights, hotels, transfers, and extras are booked accurately, and related documents and correspondence accurately reflect those changes or additional requirements.


What we're looking for

Our team members embody our values. They are fun, friendly, and full of character. They are innovative, knowledgeable, and bold. And they enjoy working in an environment that is diverse, rewarding and growth and opportunities focused. In addition, for this role, we’re looking for:

  • Someone who is patient and keeps calm under pressure.
  • A skilled communicator, with excellent written & clear verbal communication.
  • A confident problem solver.
  • Has a friendly, empathic and passionate approach.
  • Someone who is capable of managing their workload within a fast-paced environment.

  • Flexible start date dependant on notice period. The closing date for applications in 7 June 2024. Apply now and start your journey with us today!



    Apply Now

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