Your Journey With Us
Curating a culture that inspires our team to journey with us for life is at the heart of everything we do. Striving to create a fun, friendly, diverse, and rewarding place to work is our jam. From our industry-leading Glassdoor score to our net promoter score of 65, the proof is in the pudding.
We believe there's more to life than just work, eat, sleep, repeat. We are a holiday company after all! From our family friendly policies, including enhanced maternity and paternity practices, to providing our management team with mental health training. In addition, we have on-site mental health first aiders, as well as our commitment to delivering annual cost of living increases. We focus on the things that are most important to you.
Our Values
Some teams might be bashful, sleepy, sneezy, or even dopey. But ours is innovative, knowledgeable, and bold.
We ensure our environment is fun, friendly and full of character, while remaining growth and opportunities focused.
In addition, we're proud to deliver a diverse, rewarding, and driven place to work.
Benefits
Developing your career at Blue Bay Travel comes with some pretty sweet perks. Here are some of our favourites:
- Complimentary accommodation in a wealth of long-haul destinations
- Discounted holidays for you as well as your friends and family
- Discounts on UK Breaks, attractions, and rail travel
- Flexible working (including home and hybrid working)
- A suite of Family Friendly Policies
- 30 days holiday, increasing with service
- Plus, additional leave opportunities such as birthday leave, pet-ternity leave, time off to move home, get married or for your child first day of school
- In-house Mental Health Support
- Employee Assistance Programme
- Team and Company nights out
- Incentives and rewards
- Annual Salary Reviews allowing for cost of living and performance-based increases
- Service recognition and rewards
- Unbeatable bonuses in Sales and Product Management
Top Training
Right from day dot, we're interested in your development. You'll begin a bespoke training programme to ensure you have the knowledge to succeed, whether you're in Sales, HR, Marketing, cake testing, race car driving, or puppy cuddling, well… maybe not those last three.
We regularly hold product, destination, and role specific in-house training sessions. As well as utilising external providers for professional qualifications, because you're never too old to learn. In addition, we offer access to first-class guided learning platforms in our Business Intelligence and Web Development Teams.
Career Progression
As a fast-growing business committed to innovation and growth, new roles materialise, and our first port of call is always to give our current team a chance to slay.
With 65% of our managers having been promoted and trained internally, we pride ourselves in recognising and nurturing top talent. Basically, we know when we're on to a good thing.
They say variety is the spice of life and departmental secondments or internal transfers mean there are lots of professional options ahead of our team. This ensures each member remains engaged and happy, plying their special set of skills in the correct environment. Move over Liam Neeson.
The Right Tools
Our in-house Development and Business Intelligence wizards ensure we stay ahead of the game when it comes to technology and reporting. Our bespoke, easy to use systems are the secret ingredient to ensuring efficiency and enabling our travel fam to do the best work they can.
Access to market leading, exclusive holiday packages, as well as a wide range of tour operators, means our travel gurus are able to fulfil our client's holiday hopes, while achieving their own sales goals.
Personal Travel Consultants
We're on the lookout for experienced travel industry professionals with their own client base and a passion for all things sunshine and good times to join our award winning team.
Find out moreCurrent Roles
Personal Travel Advisor
Personal Travel Advisor
Trentham, Stoke-on-Trent | Office-based
£35.5k–£37.5k OTE | Travel perks | Real progression
This isn’t just a sales job. It’s a chance to build a career helping people book the holidays they’ll talk about for years.
At Blue Bay Travel, our Personal Travel Advisors are the people customers remember. The ones who listen properly, build trust, and turn a simple enquiry into something exciting.
You don’t need travel industry experience to join us. If you’re confident with people, motivated by targets, and enjoy staying busy, we’ll give you the training, support, and tools to succeed.
Why Blue Bay Travel feels different
We’re proudly call-centre-first, with online self-service as an option, not a replacement. Real people sit at the centre of everything we do.
That means:
- You’re trusted to have real conversations, not rush transactions
- You’re backed by powerful marketing, exclusive deals, and high customer demand
- You’re part of a team that celebrates success loudly and supports each other properly
Customers remember us because they remember you.
Your journey starts here
You’ll kick off with an 8-week onboarding and training programme at our Trentham office, starting 20th July. This isn’t “sit and listen” training. You’ll learn:
- How our award-winning business really works and what makes Blue Bay Travel different
- How to confidently speak with customers and understand what matters to them
- How to turn enquiries into bookings through great conversations and service
- How to use our systems, platforms, and exclusive holiday deals
Whether you’re starting your career, changing industries, or already have sales experience, we’ll help you build the confidence to succeed.
What you’ll be doing
As a Personal Travel Advisor, you’ll create standout customer experiences every day. You’ll:
- Speak to customers and discover what they’re looking for from their holiday
- Create tailored holiday quotes that feel personal, exciting, and spot-on
- Build trust and lasting relationships that drive loyalty and repeat bookings
- Confidently handle objections and convert enquiries into bookings
- Work at pace across multiple conversations while maintaining high standards and attention to detail
- Thrive on exceeding targets in a high-energy sales environment
- Support your teammates and contribute to a positive, ambitious team culture
Everything you do helps create the holidays our customers look forward to most.
What we’re looking for
You don’t need travel experience, but you do need the right mindset. You’ll be someone who:
- Enjoys speaking to people and building rapport quickly
- Is motivated by targets, performance, and earning potential
- Communicates with confidence, warmth, and personality
- Stays organised and composed when things get busy
- Learns quickly and enjoys working in a fast-moving environment
- Takes pride in delivering a high-quality customer experience
- Brings energy, resilience, and a positive attitude to the team
If you’re commercially driven, people-focused, and excited by the idea of building a career in travel, we’d love to hear from you.
Why you’ll love working here
Because great performance should be recognised and rewarded.
Our sales floor is ambitious, energetic, and full of people who support each other, celebrate the wins, and enjoy what they do.
You’ll also get:
- £24,784 salary with on-target earnings of £35.5k-£37.5k
- Enhanced bonus scheme – double your bonus when you exceed target by 20%
- 37.5 hours per week, including alternate weekends and two late shifts
- 30 days annual leave, including Bank Holidays (increasing with service)
- Exclusive travel perks, including free accommodation with preferred partners
- Hosted work trips to short- and long-haul destinations
Enhanced leave policy offering, giving you extra time to:
- Explore the destinations we specialise in
- Celebrate life’s big moments
- And take time out when you need it most
- Paid volunteer day each year
- Employee Assistance Programme and Mental Health First Aiders
- Clear opportunities to grow your career in an award-winning business
Ready to start your journey with us?
If you love working with people, enjoy a target-driven environment, and want to build a career where no two days feel the same, we’d love to hear from you.
Successful candidates will be invited to our Recruitment Day on 11 June, held at our Head Office in Trentham.
Apply now and start your journey with Blue Bay Travel.
Customer Service Advisor
Customer Service Advisor
Trentham, Stoke-on-Trent | Office-based
Travel perks | Supportive team | Career progression
At Blue Bay Travel, the holiday experience doesn’t start at the airport. It starts with the people customers trust when they need answers, reassurance, or someone to get things sorted.
That’s where our Customer Service Team comes in.
We’re looking for Customer Service Advisors who stay calm under pressure, think on their feet, and know how to turn problems into solutions.
If you enjoy staying busy, thinking quickly, and getting things right first time, this could be exactly your kind of role.
Why Blue Bay Travel is different
At Blue Bay Travel, customer service isn’t about scripts or copy-and-paste replies.
It’s about being the person customers rely on when they need clear answers, practical support, and someone who takes ownership.
That means:
- No two days ever feel the same
- You’re trusted to think for yourself and take ownership
- You’re part of a team that genuinely supports each other when things get busy
Customers remember how we made them feel, and our Customer Service Team plays a huge part in that.
What you’ll be doing
You’ll play a key role in keeping holidays running smoothly and customers feeling supported from start to finish.
You’ll guide customers throughout their holiday journey, helping deliver the high standards and service we’re known for.
You’ll:
- Help customers with bookings, amendments, cancellations, and travel questions
- Take ownership when things don’t go to plan and find practical solutions quickly
- Speak with both B2C and B2B customers across calls and emails
- Resolve issues confidently, calmly, and professionally
- Work at pace across multiple enquiries while maintaining high standards and attention to detail
- Keep systems and booking information accurate and up to date
- Work closely with teams across the business to keep things running smoothly for customers
Everything you do contributes to the experience our customers remember long after they return home.
What we’re looking for
You don’t need travel experience, but you do need the right mindset. You’ll be someone who:
- Communicates with confidence, warmth, and empathy
- Stays calm and level-headed, even in challenging situations
- Takes pride in finding solutions and getting the details right
- Is organised and comfortable working at pace
- Can balance multiple conversations and tasks while maintaining high standards
- Picks things up quickly and stays composed when things get busy
- Enjoys being part of a supportive, collaborative team
If you’re calm under pressure, adaptable, and genuinely care about doing a great job, we’ll give you the tools and support to succeed.
Why you’ll love working here
Because customer service should feel rewarding too.
Our Customer Service Team is fast-moving and supportive, full of people who pull together, back each other, and celebrate the wins.
You’ll also get:
- A supportive onboarding and training programme
- £24,784 salary
- 37.5 hours per week, including alternate weekends
- 30 days annual leave, including Bank Holidays (increasing with service)
- Exclusive travel perks and discounts
- Hosted work trips and travel opportunities
- Enhanced leave policy, giving you extra time for life’s important moments
- Paid volunteer day each year
- Employee Assistance Programme and Mental Health First Aiders
- Clear opportunities to learn, develop, and grow your career
Ready to be part of the experience customers remember?
If you enjoy solving problems, staying calm under pressure, and making life easier for customers, we’d love to hear from you.
Successful candidates will be invited to our Recruitment Day on 11 June, held at our Head Office in Trentham.
Apply now and start your journey with Blue Bay Travel.
Customer Service Apprentice
Customer Service Apprentice
Trentham, Stoke-on-Trent | Office-based
Gain a qualification | Travel perks | Start building a career, not just a job
At Blue Bay Travel, the holiday experience doesn’t start at the airport. It starts with the people customers trust when they need answers, reassurance, or someone to get things sorted.
That’s where our Customer Service Team comes in.
We’re looking for a Customer Service Apprentice who’s eager to learn, enjoys helping people, and wants to build confidence in a fast-moving, people-focused environment.
If you enjoy staying busy, thinking quickly, and take pride in getting things right, this could be the perfect place to start your career.
Why Blue Bay Travel is different
At Blue Bay Travel, customer service isn’t about scripts or copy-and-paste replies.
It’s about being the person customers rely on when they need clear answers, practical support, and someone who takes ownership.
That means:
- No two days ever feel the same
- You’ll learn how to confidently handle real customer situations
- You’ll be part of a team that genuinely supports each other when things get busy
- You’ll gain hands-on experience while working towards a Level 2 Customer Service qualification
Customers remember how we made them feel, and our Customer Service Team plays a huge part in that.
What you’ll be doing
As a Customer Service Apprentice, you’ll learn how to support customers throughout their holiday journey while building the skills and confidence to become a Customer Service Advisor.
You’ll:
- Help customers with bookings, amendments, cancellations, and travel questions
- Learn how to handle customer enquiries across calls and emails
- Support customers when things don’t go to plan and help find practical solutions
- Work at pace across multiple enquiries while maintaining high standards and attention to detail
- Keep systems and booking information accurate and up to date
- Work closely with teams across the business to keep things running smoothly for customers
- Spend one day each week focused on your apprenticeship learning and development
Everything you do contributes to the experience our customers remember long after they return home.
What we’re looking for
You don’t need travel experience or previous office experience, but you do need the right attitude.
You’ll be someone who:
- Communicates with confidence, warmth, and positivity
- Enjoys helping people and making things easier for customers
- Stays calm and organised when things get busy
- Picks things up quickly and enjoys learning new skills
- Takes pride in getting the details right
- Enjoys being part of a supportive, collaborative team
- Brings energy, curiosity, and a willingness to learn
If you’re motivated, people-focused, and ready to start building your career, we’ll give you the tools and support to succeed.
Why you’ll love working here
Because starting your career should feel exciting too.
Our Customer Service Team is fast-moving and supportive, full of people who pull together, back each other, and celebrate the wins.
You’ll also get:
- £15,600 salary
- A Level 2 Customer Service apprenticeship qualification
- 37.5 hours per week, including one dedicated study day and alternate weekends
- A supportive onboarding and training programme
- 30 days annual leave, including Bank Holidays (increasing with service)
- Exclusive travel perks and discounts
- Hosted work trips and travel opportunities
- Employee Assistance Programme and Mental Health First Aiders
- Clear opportunities to progress into a permanent Customer Service Advisor role and continue growing your career
Ready to start your journey with us?
If you’re looking for a role where you can learn, grow, and build confidence while being part of a supportive team, we’d love to hear from you.
Successful candidates will be invited to our Recruitment Day on 11 June, held at our Head Office in Trentham.
Apply now and start your journey with Blue Bay Travel.
