Your Journey With Us
Curating a culture that inspires our team to journey with us for life is at the heart of everything we do. Striving to create a fun, friendly, diverse, and rewarding place to work is our jam. From our industry-leading Glassdoor score to our net promoter score of 65, the proof is in the pudding.
We believe there's more to life than just work, eat, sleep, repeat. We are a holiday company after all! From our family friendly policies, including enhanced maternity and paternity practices, to providing our management team with mental health training. In addition, we have on-site mental health first aiders, as well as our commitment to delivering annual cost of living increases. We focus on the things that are most important to you.
Our Values
Some teams might be bashful, sleepy, sneezy, or even dopey. But ours is innovative, knowledgeable, and bold.
We ensure our environment is fun, friendly and full of character, while remaining growth and opportunities focused.
In addition, we're proud to deliver a diverse, rewarding, and driven place to work.
Benefits
Developing your career at Blue Bay Travel comes with some pretty sweet perks. Here are some of our favourites:
- Complimentary accommodation in a wealth of long-haul destinations
- Discounted holidays for you as well as your friends and family
- Discounts on UK Breaks, attractions, and rail travel
- Flexible working (including home and hybrid working)
- A suite of Family Friendly Policies
- 30 days holiday, increasing with service
- Plus, additional leave opportunities such as birthday leave, pet-ternity leave, time off to move home, get married or for your child first day of school
- In-house Mental Health Support
- Employee Assistance Programme
- Team and Company nights out
- Incentives and rewards
- Annual Salary Reviews allowing for cost of living and performance-based increases
- Service recognition and rewards
- Unbeatable bonuses in Sales and Product Management
Top Training
Right from day dot, we're interested in your development. You'll begin a bespoke training programme to ensure you have the knowledge to succeed, whether you're in Sales, HR, Marketing, cake testing, race car driving, or puppy cuddling, well… maybe not those last three.
We regularly hold product, destination, and role specific in-house training sessions. As well as utilising external providers for professional qualifications, because you're never too old to learn. In addition, we offer access to first-class guided learning platforms in our Business Intelligence and Web Development Teams.
Career Progression
As a fast-growing business committed to innovation and growth, new roles materialise, and our first port of call is always to give our current team a chance to slay.
With 65% of our managers having been promoted and trained internally, we pride ourselves in recognising and nurturing top talent. Basically, we know when we're on to a good thing.
They say variety is the spice of life and departmental secondments or internal transfers mean there are lots of professional options ahead of our team. This ensures each member remains engaged and happy, plying their special set of skills in the correct environment. Move over Liam Neeson.
The Right Tools
Our in-house Development and Business Intelligence wizards ensure we stay ahead of the game when it comes to technology and reporting. Our bespoke, easy to use systems are the secret ingredient to ensuring efficiency and enabling our travel fam to do the best work they can.
Access to market leading, exclusive holiday packages, as well as a wide range of tour operators, means our travel gurus are able to fulfil our client's holiday hopes, while achieving their own sales goals.
Personal Travel Consultants
We're on the lookout for experienced travel industry professionals with their own client base and a passion for all things sunshine and good times to join our award winning team.
Find out moreCurrent Roles
Customer Service Advisor
Customer Service Advisor
Trentham, Stoke-on-Trent | Office-based with hybrid options dependent on location
£24,784 | Travel perks | Real progression
Join us as a Customer Service Advisor, help customers by resolving issues, manage conflicts, and deliver practical solutions to create exceptional customer experiences over the phone. This is an opportunity to play a key role in delivering exceptional telephone support, resolving customer issues efficiently while contributing to long-term satisfaction and loyalty.
What you'll be doing
As a Customer Service Advisor, you’ll be the voice our customers trust – delivering expert telephone support, resolving issues with confidence, and turning challenges into positive experiences.
That means:
- Deliver exceptional customer service to B2B and B2C customers, both internally and externally
- Resolve complaints and manage conflict effectively and professionally
- Maintain accurate booking records and ensure company systems are up to date
- Complete offline and manual bookings, including amendments and cancellations
- Ensure compliance with Data Protection, GDPR and PCI regulations
- Meet quality standards, SLAs, and departmental performance targets
- Maintain strong destination and travel industry knowledge
What we’re looking for
You'll be someone with:
- Customer service experience is desirable; however, we are happy to consider someone who demonstrates a strong willingness to learn
- Travel industry experience would be desirable, however not essential
- Confident, friendly, enthusiastic and professional demeanour
- Effective and professional written and verbal communication skills
- Flexible, versatile and receptive to new ways of working
- Forward thinking and solution focused
- IT literate, with the ability to quickly learn how to use new systems
Why join us?
Be part of a dedicated and supportive team where you’ll work in a fast-paced, collaborative environment that values high standards, continuous improvement, and teamwork. With opportunities to strengthen your industry knowledge, develop your problem-solving skills, and contribute to maintaining exceptional service levels, this is a role where you can grow while delivering meaningful impact.
You'll also get:
- Salary of £24,784 a year
- Hybrid working for team members living 20+ miles from the office
- 37.5 hours per week including weekends every other Saturday and Sunday
- 30 days annual leave, inclusive of Bank Holidays.
- Exclusive travel perks, including free accommodation with preferred partners
- Enhanced leave policy offering, giving you extra time to: explore the destinations we specialise in, celebrate life’s big moments, or take time out when you need it most.
- Paid volunteer day each year
- Employee Assistance Programme and Mental Health First Aiders
- Clear opportunities to grow your career in an award-winning business
- Enhanced maternity & paternity pay after 2 years of continuous service
Ready to be the trusted voice behind every exceptional customer experience?
If you’re solutions-focused, detail-oriented, and passionate about delivering outstanding telephone support, we’d love to hear from you. Apply now and start your journey with Blue Bay Travel. Closing Date – Friday 13th March 2026.
