
About
Hyatt Zilara Cancun is an adults-only, all-inclusive resort sitting prominently on one of the most iconic stretches of beach Cancun has to offer. Here you can experience traditional Mexican warmth in an intimate yet casual setting, with enough room to be yourself in spacious suites that all feature breathtaking sea views. World-class dining ensures Hyatt Zilara delights all of your senses, elegantly facilitated by caring staff and a welcoming atmosphere. Head to the glorious spa, the only ocean view spa in Cancun, for a breed of relaxation that's rarely achieve in the modern world. For a beautiful, intimate holiday the irresistible charms of Hyatt Zilara Cancun will leave you speechless.
- Relax in the only ocean view spa in Cancun
- Discover breathtaking views of the Caribbean Sea
- Savour an ocean view and a whirlpool bathtub in every room
Overview
At a glance
Awards
2023
- Travelers Choice 2023
- Travelers Choice Best of Best - All-Inclusive
- Travelers Choice Best of Best - Luxury
- Travelers Choice Best of Best - Top Hotels
2022
- Travelers Choice Best of Best - All-Inclusive
- Travelers Choice 2022
2021
- Travelers Choice 2021
- Travelers Choice Best of Best - All-Inclusive
- Travelers Choice Best of Best - Romance
2020
- Certificate of Excellence 2020
- Travelers Choice 2020
2019
- Certificate of Excellence 2019
2018
- Certificate of Excellence 2018
- Traveler's Choice
- Traveler's Choice - All-Inclusive
Accommodation
All-Suite Accommodation
Relax on a plush king-size bed after your evening turn down service or enjoy the refreshment centre that is stocked daily with water, beer, soft drinks and snacks, all rooms at Hyatt Zilara Cancun feature:
- His & Hers plush bathrobes and slippers
- 2-line direct dial cordless telephone
- Hairdryer and hair straightener (upon request)
- Coffee maker
- Individually controlled air conditioner and ceiling fan with bed-side controls
- Refreshment centre stocked daily with water, beer, soft drinks and snacks
- Spirits cabinet with a selection of domestic and imported beverages
- Unique Magic Box for discreet 24-hour room service delivery
- Rotating 42' LED satellite TV with DVD, CD MP3 player facilities
- Electronic, laptop-size safety deposit box
- Pillow menu
- Iron and ironing board
- Work desk with desktop lamp, internet and 110v electric power
- Furnished balcony including a hammock
Hyatt Zilara Junior Suite
- 653 sq.feet
- King or 2 Double beds
- Double whirlpool bathtub
Hyatt Zilara Ocean Front Junior Suite
- 653 sq.feet
- King or 2 Double beds
- Double whirlpool bathtub
- Ocean Front View
- Complimentary ironing (2 pieces per stay) and shoeshine on request
- Complimentary luggage unpacking on request
- Exclusive access to Chef's Plate gourmet restaurant
- Connecting option to Premium Ocean Front Deluxe Suite available
Hyatt Zilara Ocean View Swim Up Suite
- 848 sq.feet
- King bed
- Double whirlpool bathtub
- Ocean View
- Direct access to the pool
- Complimentary ironing (2 pieces per stay) and shoeshine on request
- Complimentary luggage unpacking on request
- Personalised butler and concierge services on request
- In-suite check-in
- Reserved, exclusive beach cabana
- Semi-private pool
- State-of-the-art gourmet coffee system
- Complimentary unlimited domestic and international telephone calls
- Exclusive access to Chef's Plate gourmet restaurant
Hyatt Zilara Ocean Front Luxury Suite
- 653 sq.feet
- King bed
- Double whirlpool bathtub
- Ocean View
- Complimentary ironing (2 pieces per stay) and shoeshine on request
- Complimentary luggage unpacking on request
- Personalised butler and concierge services on request
- Reserved, exclusive beach cabana
- State-of-the-art gourmet coffee system
- Exclusive access to Chef's Plate gourmet restaurant
- Connecting option to Premium Ocean Front Junior Suite available
Presidential Suite
- 1,331 sq.feet
- King bed
- Double whirlpool bathtub
- Expanded terrace area
- Steam shower and vanity counter
- Spacious bedroom
- Living room
- Dining room
- Telescope for stargazing at night
- Fully-stocked bar
- Designer toiletries
- Ocean View
- Direct access to the pool
- Complimentary ironing (2 pieces per stay) and shoeshine on request
- Complimentary luggage unpacking on request
- Personalised butler and concierge services on request
- In-suite check-in
- In-suite DVD library
- Reserved, exclusive beach cabana
- State-of-the-art gourmet coffee system
- Complimentary unlimited domestic and international telephone calls
- Exclusive access to Chef's Plate gourmet restaurant
- Connecting option with Premium Ocean Front Junior Suite room available to create a two-bedroom penthouse suite
Dining
Restaurants
Enjoy authentic local dishes and sumptuous cuisine from around the world at Hyatt Zilara Cancun. With open air beachfront restaurants and open cooking stations serving up the finest fare, your taste buds will be treated throughout your holiday.
Asiana
Contemporary, gourmet Asian cuisine with a teppanyaki theatre cooking in a romantic setting with sunset views.
- Cuisine: Asian
- Lunch: 12:00 - 17:00
- Dinner: 18:00 - 23:00
- Dress: Lunch - Casual, Dinner - Smart Casual
Pelicanos
Caribbean seafood served à la carte in a casual, oceanfront setting.
- Cuisine: Seafood
- Breakfast: 07:00 - 10:30
- Lunch: 11:30 - 16:00
- Dinner: 17:00 - 23:00
- Dress: Lunch - Casual, Dinner - Smart Casual
Maria Marie
Gourmet Mexican cuisine in a fine dining experience.
- Cuisine: Mexican
- Dinner: 18:00 - 23:00
- Dress: Smart Casual
Chef's Plate
This seven-course gourmet set menu creates exceptional dining memories.
- Cuisine: International
- Dinner: 18:00 & 21:00
- Dress: Smart Casual
La Adelita Cantina
Mexican hors-d'oeuvres, tequila and mezcal cocktails served along with a variety of craft beer.
- Cuisine: Mexican
- Open: Daily
- Dress: Casual
Spice
Fresh international cuisine served buffet style with an emphasis on fresh ingredients and a daily changing menu.
- Cuisine: International
- Breakfast: 07:00 - 11:30
- Lunch: 12:30 - 17:00
- Dinner: 18:00 - 23:00
- Dress: Lunch - Casual, Dinner - Smart Casual
Coffee House
European-style café serving premium espresso and cappuccino drinks alongside a wide variety of tasty treats.
- Cuisine: Coffee, pastries, ice cream and desserts
- Open: 06:00 - 23:00
- Dress: Casual
Dress Code
- Casual - Access with dry bathing suits permitted. Men require a T-shirt and women require a cover-up. Sandals are required.
- Smart Casual - Dress shorts, dress sandals or close-toed shoes are required for men. No sleeveless shirts are permitted for men. Women require dress sandals.
Bars
Pelicanos Beach Bar
Cool off in the infinity pool with a refreshing beverage in a unique setting.
- Open: 08:00 - 23:00
Trade Winds Swim Up Bar
Stay in the pool and sip your favourite drinks.
- Open: 08:00 - 18:00
Tequileria Beach Bar
This beach bar offers commanding views of the Caribbean Sea, forming an excellent location for a traditional Mexican tequila.
- Open: 14:00 - 00:00
24-Hour Lounge
The title says it all: head here any time day or night for a selection of top brand drinks, snacks and entertainment in the form of TV, table tennis, pool tables and more.
- Open: 24-hours
Lobby Bar
Head to the lobby and enjoy views of the ocean and infinity pool as you sample your favourite drinks with ambient music.
- Open: 14:00 - 00:00
Facilities
Indulge in a range of facilities at Hyatt Cancun for the ultimate Mexican holiday experience.
- All-suite accommodations with breathtaking ocean views on the widest beach in Cancun
- Fine dining at 6 à la carte and gourmet buffet restaurants
- 24-hour in-suite dining
- Top-notch entertainment featuring live music and performances
- Unlimited alcoholic and non-alcoholic beverages and snacks at lounges, swim-up bars and in your suite
- Mexico's finest selection of craft-brewed bottled beers
- Unique daily and nightly activities
- World-class spa and wellness centre, including Ludic circuit and hydrotherapy areas
- Spectacular pools and relaxing cabanas
- Impeccable, innovative service including beach butlers and romance concierge
- Dramatic beach front destination
- Unpacking services upon arrival (request in advance)
- All rooms have a hair dryer, flat and curling irons are available upon request
- Slippers in your room, for you to keep
- All resort taxes and gratuities
Leisure
Discover something new at Hyatt Mexico with an activity for everyone.
Entertainment
- Nightly entertainment
- Broadway style shows in the theatre
- Live dance performances
- Live music and bands
- Tequila, martini and wine tastings
Fitness Centre
- State of the art facilities
- Pilates facility
- Yoga room
- Attentive fitness professionals
Swimming Pools
- 2 large free-form pools with dual temperature whirlpool tubs
- Beachfront infinity pool with a swim-up bar and 'in pool' lounges
- Huge activities pool featuring an official Olympic-size 50-meter lap lane
Water Sports
- Beach volleyball
- Boogie boards
- Water basketball
The Spa
The Spa at Hyatt Zilara Cancun is the only Cancun spa resort with ocean views, creating an exotic, Mayan-inspired oasis with a focus on eco-holistic treatment experiences.
- Full-service beauty salon
- Ludic massage hydro-circuit with 5 pool-stations
- Fitness centre and hydrotherapy circuit
- Eco-holistic treatment experiences
- Traditional Temazcal Sauna Ceremony









