Your Journey With Us

Curating a culture that inspires our team to journey with us for life is at the heart of everything we do. Striving to create a fun, friendly, diverse, and rewarding place to work is our jam. From our 4.8* score on Glassdoor to our net promoter score of 65, the proof is in the pudding.

We believe there's more to life than just work, eat, sleep, repeat. We are a holiday company after all! From our family friendly policies, including enhanced maternity and paternity practices, to providing our management team with mental health training. In addition, we have on-site mental health first aiders, as well as our commitment to delivering annual cost of living increases. We focus on the things that are most important to you.

Glassdoor rating
The Head of Sales in front of the Blue Bay Travel logo

Our Values

Some teams might be bashful, sleepy, sneezy, or even dopey. But ours is innovative, knowledgeable, and bold.

We ensure our environment is fun, friendly and full of character, while remaining growth and opportunities focused.

In addition, we're proud to deliver a diverse, rewarding, and driven place to work.

The Product Management Director having a discussion with one of his team.

Benefits

Developing your career at Blue Bay Travel comes with some pretty sweet perks. Here are some of our favourites:

  • Complimentary accommodation in a wealth of long-haul destinations
  • Discounted holidays for you as well as your friends and family
  • Discounts on UK Breaks, attractions, and rail travel
  • A suite of Family Friendly Policies
  • In House Mental Health Support
  • Team and Company nights out
  • Annual Salary Reviews allowing for cost of living and performance-based increases
  • Service recognition and rewards
  • Unbeatable bonuses in Sales and Product Management
A Business Development Manager in front of a large television screen that says welcome to Blue Bay Travel

Top Training

Right from day dot, we're interested in your development. You'll begin a bespoke training programme to ensure you have the knowledge to succeed, whether you're in Sales, HR, Marketing, cake testing, race car driving, or puppy cuddling, well… maybe not those last three.

We regularly hold product, destination, and role specific in-house training sessions. As well as utilising external providers for professional qualifications, because you're never too old to learn. In addition, we offer access to first-class guided learning platforms in our Business Intelligence and Web Development Teams.

The Head of Brand & Development engaging with his team

Career Progression

As a fast-growing business committed to innovation and growth, new roles materialise, and our first port of call is always to give our current team a chance to slay.

With 65% of our managers having been promoted and trained internally, we pride ourselves in recognising and nurturing top talent. Basically, we know when we're on to a good thing.

They say variety is the spice of life and departmental secondments or internal transfers mean there are lots of professional options ahead of our team. This ensures each member remains engaged and happy, plying their special set of skills in the correct environment. Move over Liam Neeson.

The Chief Executive Officer in front of a large television screen, presenting

The Right Tools

Our in-house Development and Business Intelligence wizards ensure we stay ahead of the game when it comes to technology and reporting. Our bespoke, easy to use systems are the secret ingredient to ensuring efficiency and enabling our travel fam to do the best work they can.

Access to market leading, exclusive holiday packages, as well as a wide range of tour operators, means our travel gurus are able to fulfil our client's holiday hopes, while achieving their own sales goals.

A woman in front of a computer with a headset, smiling

Personal Travel Consultants

We're on the lookout for experienced travel industry professionals with their own client base and a passion for all things sunshine and good times to join our award winning team.

Find out more

Current Roles

All current roles listed with the ability to expand to find out more.

New to Travel - Personal Travel Advisor

Hours: 40 hours (full time) per week split over five shifts, including 1 in 2 weekends and 2 evenings until 21:30. Part time positions available on request, minimum of 24 hours per week.

Holiday Allocation: 28 days holiday including bank holidays.

Location: Call centre available.

Salary Banding: £20,000 – £23,000 per annum, plus bonus based on achievement of sales targets and KPI’s.

Benefits: Access to educational trips, cycle to work scheme and travel perks.

The Role

We have new and exciting opportunity to join the award-winning Blue Bay Travel team! Do you have a passion for Sales? Do you have at least 1 years’ experience in a selling role? Can you build an excellent rapport and deliver exceptional customer service? Do you want to join a business that has grown significantly, with an exciting future ahead? Do you want to be well rewarded for your fantastic sales contribution? If you answered yes to all the above, we have the perfect role for you as one of our Personal Travel Advisors! We will be providing you with a bespoke training plan to give you all the support you need to become a successful member of our office-based Sales Team.

What you'll get up to
  • You will be responsible for providing holiday quotes and converting them into bookings as well as giving advice via phone, email, and social media channels.
  • You will build rapport with customers by providing professional, informative, and friendly responses to enquiries, remaining professional, courteous, and conscientious throughout.
  • You will work in a fast paced, target driven environment and will be required to retain lots of knowledge about different destinations, hotels and booking systems.
What we're looking for
  • We are looking for somebody with impeccable verbal and written communication skills, and they must have previous sales experience within the travel industry.
  • The ideal candidate is someone capable of managing their workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordingly.
  • They will be reliable and enjoy working in a team. Our Sales Team work closely together to manage priorities and they depend on each other for best results, so the successful candidate will be confident working in such an environment.
  • They will be fun, friendly, and full of character. Able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life.
Your responsibilities will include
  • Sales: Identifying customer needs and matching them with a suitable product. Selling to them the benefits of the holiday package and of booking with Blue Bay Travel. Upselling at every opportunity and striving to convert every quote to a booking.
  • Customer Service: Providing professional, informative, and friendly responses to all customer enquiries. Ensuring all quotes are responded to in a timely manner, whilst following company policies and service standards and whilst adhering to industry quality, regulatory and legislative requirements.
  • Vision and Values: Upholding Blue Bay Travel's vision and values within every aspect of the role. Delivering exceptional experiences both internally and externally.

How to apply

Deadline: Friday 17th June 2022. Successful candidates will join our training programme commencing on Monday 1st August 2022

Please submit your CV, along with a cover letter outlining your relevant skills and experience.

Personal Travel Advisor

Hours: 40 hours per week split over five shifts, including weekends and evenings until 21:30.

Holiday Allocation: 28 days holiday including bank holidays

Location: Call centre and remote vacancies available

Salary Banding: £20,000 - £23,000 per annum, plus bonus based on achievement of sales targets and KPI's.

Benefits: Access to educational trips, cycle to work scheme and travel perks.

The Role

We're looking for an experienced Personal Travel Advisor to join our Award-Winning Sales Team!

What you'll get up to
  • You will be responsible for providing Holiday quotes and converting them into bookings, as well as giving advice via phone, email, live chat, and social media channels.
  • You will build rapport with customers by providing professional, informative and friendly responses to enquiries; remaining professional, courteous, and conscientious throughout.
  • You will work in a fast paced, target driven environment and will be required to retain lots of knowledge about different destinations, hotels and booking systems.
What we're looking for
  • We are looking for somebody with impeccable verbal and written communication skills, and they must have previous sales experience within the travel industry.
  • The ideal candidate is someone capable of managing their workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordingly.
  • They will be reliable and enjoy working in a team. Our Sales Team work closely together to manage priorities and they depend on each other for best results, so the successful candidate will be confident working in such an environment.
  • They will be fun, friendly, and full of character. Able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life.
Your responsibilities will include
  • Sales: Identifying customer needs and matching them with a suitable product. Selling to them the benefits of the holiday package and of booking with Blue Bay Travel. Upselling at every opportunity and striving to convert every quote to a booking.
  • Customer Service: Providing professional, informative, and friendly responses to all customer enquiries. Ensuring all quotes are responded to in a timely manner, whilst following company policies and service standards and whilst adhering to industry quality, regulatory and legislative requirements.
  • Vision and Values: Upholding Blue Bay Travel's vision and values within every aspect of the role. Delivering exceptional experiences both internally and externally.

How to apply

Please submit your CV, along with a cover letter outlining your relevant skills and experience.

Live Chat - Personal Travel Advisor

Hours: 40 hours per week split over five shifts, including 1 in 2 weekends and 2 evenings until 21:30.

Holiday Allocation: 28 days holiday including bank holidays.

Location: Call centre and remote vacancies available.

Salary Banding: £20,000 - £23,000 per annum, plus bonus based on achievement of sales targets and KPI's.

Benefits: Discounted holiday packages, complimentary accommodation in long haul destinations, free parking (head office), cycle to work scheme, company events and educational trips.

The Role

We’re on the lookout for an experienced Live Chat Personal Travel Advisor to join our award-winning team! The live chat arm of our business has seen demand double over the past five years. This sector is predicted to balloon even further with more people turning to social media to book their breaks. So, if you’re a travel live chat whiz and fancy a change of scenery, why not join the winners of “Best Online Agency” at the 2022 TTG Awards. There’s never been a better time to kick-start your career with Blue Bay.

What you'll get up to
  • You’ll be responsible for interacting with customers via our live chat & social media platform turning queries into holiday quotations and, ultimately, bookings. Customers will often use our live chat platform to ask questions about our hotels, offers and services. You will be responsible for ensuring all customers are responded to within 60 seconds, while offering quotation services at every opportunity.
  • Being able to build a rapport with customers by providing professional, informative, and friendly responses to enquiries while remaining courteous and conscientious throughout is essential. Working in a fast-paced target driven environment will require strong knowledge around different destinations, hotels and booking systems. However, on-going training will be provided.
What we're looking for
  • If you boast impeccable verbal and written communication skills, as well as excellent attention to detail then we want to hear from you. However, previous sales experience within the travel industry is a must.
  • The ideal candidate will be capable of managing their own workload within a fast-paced environment, while simultaneously bossing a diverse priority-led task list. Quick, accurate typing skills would also be a bonus.
  • Reliability and proficiency when working either as part of a team or independently are super important, as our live chat team works collaboratively to manage workloads and deliver excellence to customers. The right candidate will slot into this team by being fun, friendly, and full of character while possessing the ability to build a rapport with customers through chat functions and provide exceptional experiences which inspire people to journey with us for life.
Your responsibilities will include
  • Sales: Identifying customer needs and matching them with a suitable product. Showcase the benefits of both the holiday package and booking with Blue Bay Travel. Upselling at every opportunity and striving to convert every quote.
  • Customer Service: Providing professional, informative, and friendly responses to all customer enquiries via live chat, phone & email. Ensuring all quotes are responded to in a timely manner while remaining in-keeping with company policies and service standards, as well as adhering to industry quality, regulatory and legislative requirements.
  • Vision and Values: Upholding Blue Bay Travel’s visions and values within every aspect of the role. Delivering exceptional experiences both internally and externally.

How to apply

Please submit your CV, along with a cover letter outlining your relevant skills and experience.

Promotions Assistant

Hours: 40 hours per week. Monday - Friday. 9am - 6pm including bank holidays

Salary: £20,000 - £22,000 per annum

The Role

We're looking for an experienced Promotions Assistant to join our Award-Winning Team!

What you'll get up to
  • You will be working within a team, assisting in the preparation of third party submission forms for promotional offers and selecting products for promotion via internal campaigns. You will therefore need a high level of commercial awareness, and a background in Travel Sales or Marketing would be advantageous.
  • You will be maintaining promotional pricing within our bespoke pricing system and communicating this information both internally and externally. Therefore, you must be tech savvy and have impeccable communication skills.
  • You will create and review internal and third party promotional assets ensuring key selling points for products and offers are communicated, so attention to detail is absolutely key.
What we're looking for
  • We are looking for somebody who can work in a considerably reactive environment. Things can change instantaneously, so the ideal candidate will need to be flexible, versatile, positive and able to multi task.
  • On top of that, they will have great numeracy skills, be confident with new systems and technology and have a high level of accuracy.
  • Our Promotions Assistants spend a lot of time communicating with our internal teams, as well as with third party partners, so they must have impeccable internal and external communication skills.
  • They will be able to work independently manging their own workload, meeting deadlines and have experience within the Travel Industry, ideally within Sales or Marketing, would be advantageous.
Your responsibilities will include
  • Positioning and distributing our exclusive offers in the best possible way, to get internal and third party promotional activity approved and distributed within agreed timeframes.
  • Accurately implementing and maintaining pricing structures within agreed timeframes.
  • Creation of promotional assets and exclusive offer content for our website.
  • Ensuring the relevant people and teams are provided with the required information.
  • Supporting the Product Management Team with report creation and competitor analysis analysis.

How to apply

Please submit your CV, along with a cover letter outlining your relevant skills and experience.

Product Assistant

Hours: 40 hours - 5 days per week including weekends (approx. 1 in 4) and bank holidays, Shift Predominantly 9am-6pm

Location: Based in Trentham, Stoke-on-Trent

Salary: £20,000 - £22,000 per annum

Benefits: Benefits include career progression, complimentary accommodation in long haul destinations, discounted holidays, access to educational trips, free parking, cycle to work scheme and team events.

The Role

We're looking for a detail orientated person with strong numeracy skills to join our expanding Product Team!

What you'll get up to
  • A varied and exciting role, perfect for anyone looking to enter the Travel Industry. You'll learn about hotel contracting, reservation processing and, working closely with our Product Managers and Promotions Team, you'll gain an understanding of holiday deal negotiation and advertisement.
  • The role primarily centres around data input and checking. You'll load and maintain the company's hotel and transfer contracts, process its reservations, and respond to colleague queries to enable sales.
  • You will directly contribute to the success of our award-winning Sales Team by ensuring they have everything they need to successfully find the perfect holiday for our customers, communicating information such as hotel offers, health and safety and other key information about the products we offer.
  • Once a holiday is booked, you will also be responsible for reporting details of the stay directly to our hotel partners as well as processing the confirmations and communicating changes and cancellations, all within agreed timeframes.
What we're looking for
  • We are looking for somebody who is versatile and adaptive. When a new offer arrives, it's essential we process and promote it as soon as possible to maximise each opportunity, so the ideal candidate will need to be flexible and able to successfully prioritise tasks.
  • On top of that, they will have great numeracy skills and be able to quickly learn new systems and technology.
  • They will have a high level of accuracy, and experience of data entry would advantageous. An administrative travel industry background would be ideal; however, it is not a necessity.
  • Our Product Assistants spend a lot of time communicating with our internal teams, as well as external third parties, so they must have impeccable communication skills; both verbal and written.
  • They will be a positive team player, supporting their colleagues to meet business wide deadlines and priorities, whilst being able to work independently and managing their own set of tasks.
Your responsibilities will include
  • Data entry - loading direct contract hotel and transfer rates and offers into our system.
  • Checking hotel and transfer rates once loaded for accuracy and competitiveness.
  • Working directly with the Sales Team; making sure they are aware of any key information and responding to all queries within the agreed upon timescales.
  • Reporting all direct contract reservations, amendments, and cancellations to hotels and transfer companies.
  • Chasing expiring offers, producing, and reporting associated stats to the relevant Product Manager.

How to apply

Please submit your CV, along with a cover letter outlining your relevant skills and experience.

Mid-Level Back End Developer

Hours: Working hours: 40 hours per week

Salary Banding: £27,000 to £34,000 DOE

Benefits:

  • Access to Laracast's learning platform.
  • Some flexibility with working hours and days - with mostly remote work, if preferred.
  • Training budget for the team.
  • Access to complimentary accommodation in many of the destinations we feature.
  • Discounted holiday packages.
  • Exclusive discounts on UK breaks and attractions.

The Role

What you'll get up to
  • Collaborating with Front End Developers and Designers to build out and maintain features that help the business grow.
  • We have a lot of in-house projects and a few customer websites. You will be helping us improve the performance and safety of all of them. You will also communicate with other departments within the company to help solve any project issues that are found.
What we're looking for
  • You will have a firm grasp of and demonstrable experience with PHP and SQL databases.
  • We're looking for a problem solver - somebody who has a passion for learning about new technologies and the latest practices. We expect a Mid-Level Developer to understand the MVC Design pattern and to be able to develop their own API.
  • You will have experience of working in a close-nit team, where you have had to share your knowledge with other team members, as well as helping junior developers. Any experience with version control, unit testing, MVC frameworks, Javascript, CSS or working in an agile development process would also be great.
  • It would be a bonus if you have had experience with cloud service providers, such as Digital Ocean, AWS etc, server administration or maintenance, Linux, and writing documentation.
Your responsibilities will include
  • Supporting the Development and Design Team to build out features.
  • Application optimisation to improve performance.
  • Testing code through writing tests and doing peer reviews.
  • Providing internal support, through help desk software, should any product issues be found.
  • Taking on a variety of tasks during each sprint.

How to apply

Please submit your CV, along with a cover letter outlining your relevant skills and experience.

Business Intelligence Manager

Hours: 40 hours per week. Monday – Friday

Holiday Allocation: 33 days holiday entitlement

Salary Banding: £30,000 - £34,000 per annum

Location: Opportunity for remote or hybrid working

Benefits: Benefits include discounted holiday packages, complimentary accommodation in long haul destinations, free parking (head office), cycle to work scheme, company events, and access to Data Quest – Professional and technical development platform.

The Role

We’re looking for an experienced and professional Business Intelligence Manager to join our Award-Winning Team!

What you'll get up to
  • Working within our incredible Business Intelligence team, you'll manage a group of 3 analysts while working under the Head of Business Intelligences direction.
  • In addition, you’ll provide skilled-based support to the team while performing other managerial duties, ensuring the wellbeing of the Business Intelligence team.
  • You will directly contribute to the overall improvement of the business and its functions by generating intelligent insights while maintaining departmental and company SLAs.
  • You'll regularly present data to senior members and critical stakeholders while performing coding reviews and handling complex projects.
What we're looking for
  • We are looking for a positive and professional individual with excellent written and verbal communication skills. In addition, we are seeking someone who is analytical and focused, with exceptional problem-solving competencies, who is organised, and who remains professional in high-pressure situations.
  • You will have previous experience with managing analysts or a BI setting. You’ll have strong experience using SQL dialects to mine insights, as well as experience using Python.
  • You will have an enthusiastic, knowledgeable, and professional approach and will deal with enquires effectively and promptly.
  • Your level of accuracy will be top-notch too. Experience within the travel industry would be advantageous and desirable but not required.
Your responsibilities will include
  • Ensuring all team members perform to expectations and meet SLAs while providing both skilled-based and managerial support.
  • Stay abreast of new analytics technology to ensure the business has a competitive edge.
  • Contribute to projects leveraging Python and SQL dialects to enhance reporting capabilities.
  • Perform code reviews to provide accurate, efficient, and accessible insights.
  • Present data to key stakeholders using informative but non-technical techniques.
  • Handle complex one-off analytics assignments as per the needs of the business.

How to apply

Please submit your CV, along with a cover letter outlining your relevant skills and experience.