- Available positions:
- Online Personal Travel Advisor,
- Personal Travel Advisor
Careers at Blue Bay Travel
Personal Travel Advisor
Online Personal Travel Advisor
Our Online Personal Travel Advisors provide holiday quotes, bookings and advice via Live Chat, email and social media.
What you'll get up to
- Provide holiday quotes and advice via 'live chat', social medial, email and, on occasion, the telephone, that meets the needs of the customer
- Follow up enquiries to keep all opportunities alive
- Close sales for happy customers
- Accurately process customer holiday bookings, meeting legislative requirements and internal guidelines and standards
- Adhere to company service level agreements, quality check guidelines and scores
- Ensure that appropriate payments are taken prior to completion of booking, in accordance with Data Protection, PCI Compliance and GDPR
- Work as a team to ensure that all bookings and tasks are completed to meet company deadlines and targets
- Consistently achieve key performance indicators.
What we want from you
- Excellent written communication skills
- Computer savvy
- Accurate numeracy skills
- The ability to multitask within a fast-paced environment
- Previous travel industry experience or a strong sales background
- Highly motivated when working towards a target
- Previous ‘live chat’ experience desired, but not required
- Excellent Level of Customer Service
- High level of organisational skills
Salary & benefits
- Starting salary £17,077
- 28 days holiday, rising to 32 with service
- Uncapped, achieveavble, monthly bonsuses
- Full training programme on commencement
- Regular, ongoing, internal and external product and sales training throughout employment
- Frequent educational trips to the Caribbean and Indian Ocean
- Regular shopping voucher incentives
- Service recognition awards and vouchers
- Enhanced maternity & paternity leave
- Childcare vouchers
- Pension scheme
- Unlimited tea & coffee
Working hours
40 hours per week. Shifts include two evenings until 21:30 per week and every other weekend
Flexible working hours and split shift opportunities are available to suit your needs
Educational Trips.
Educationals/Familiarisation trips, or loosely called "fam" trips can be a great learning tool for travel professionals. There is no better way of learning about a destination than experiencing it for yourself. We encourage all our colleagues to experience as many different countries as possible to ensure that as a business we are constantly expanding our knowledge base. Educationals do usually involve a lot of hard work, but can be extremely rewarding and worthwhile and an awful lot of fun.
×Service Recognition.
We value the contribution of all of our colleagues and are delighted that we have such a loyal workforce supporting us as we grow from strength to strength. We are pleased that so many have been with us from the very early stages and so we want to reward our colleagues for their contribution, as we recognise the pivotal role they play in making the Company a successful business.
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