Careers at Blue Bay Travel

Sales Team Leader

Our Sales Team Leaders are directly responsible for the performance and development of 5-9 Personal Travel Advisors.

What you'll get up to

• Managing, developing and driving target achievement of 5-9 PTAs
• Ensuring quality standards are achieved
• Enabling continual improvement across the Sales Function
• Setting targets for individual Personal Travel Advisors and coaching them to enable achievement
• Measuring PTA performance against KPI's
• Addressing mistakes and putting tangible measures in place to avoid further occurrences
• Conducting quality checks on calls, email and quotes, and providing feedback
• Monitoring call/enquiry flow, answering overflow calls and assisting as needed to ensure efficient customer service
• Responding to PTA questions and queries
• Driving knowledge sharing; allocating 'fam trips', identifying training needs, arranging follow up and circulation of information afterwards
• Updating and preparing reports for the Sales Manager
• Observing and providing feedback to the Sales manager

What we want from you

• Personable and approachable
• Coaching, training and personal development experience
• Previous Travel Industry or Management Experience
• Effective problem solving abilities
• Able to provide exceptional internal and external customer service
• The ability to motivate a team
• A proven record of target achievement
• The ability to multitask and prioritise
• Team Leading Level 2, or equivalent qualification or experience, desirable

Personal Travel Advisor

We're always looking for new Personal Travel Advisors to join the Blue Bay Travel cause. Everybody loves a good holiday, and we're way ahead of the crowd in terms of knowledge and finesse. Here you can work alongside likeminded holiday lovers, all under the wing of a bold industry leader. If you want to give your career in travel a little more momentum, you really should drop us a line.

What we want from you

As one of our boss-level Personal Travel Advisors, there are a few key things we like to see under your name:

• Passion for the travel industry, and all things under sunnier skies
• Previous sales experience
• Driven approach to exceeding sales targets
• Excellent spoken and written English, with enough chops to build rapport
• A confident, knowledgeable and enthusiastic telephone manner
• Clear, accurate written English
• Positive flexibility towards client and business needs
• Basic PC knowhow, especially emails and Microsoft Office
• Excellent follow-through skills for converting quotes; we love a good finish
• Sterling time management
• Ability to work some evenings and weekends
• The freedom to travel as needed

What you'll get up to

An average day as one of our Personal Travel Advisors will keep you on your toes:

• Responding to holiday enquiries by telephone, email and Live Chat
• Harvesting client requirements to provide excellent advice
• Following up enquiries to keep all opportunities alive
• Closing sales for happy customers
• Ensuring all the bits and bobs are present and correct (flights, hotels, transfers, extras etc.)
• Makings sure extras and amendments are willed into being
• Representing the company like a true gentleman (or gentlelady, as the case may be)