Careers at Blue Bay Travel

Personal Travel Advisor

Blue Bay Personal Travel Advisor

Sales Team Leader

Our Sales Team Leaders are directly responsible for the performance and development of 5-9 Personal Travel Advisors.

What you'll get up to
  • Managing, developing and driving target achievement of 5-9 PTAs
  • Ensuring quality standards are achieved
  • Enabling continual improvement across the Sales Function
  • Setting targets for individual Personal Travel Advisors and coaching them to enable achievement
  • Measuring PTA performance against KPI's
  • Addressing mistakes and putting tangible measures in place to avoid further occurrences
  • Conducting quality checks on calls, email and quotes, and providing feedback
  • Monitoring call/enquiry flow, answering overflow calls and assisting as needed to ensure efficient customer service
  • Responding to PTA questions and queries
  • Driving knowledge sharing; allocating 'fam trips', identifying training needs, arranging follow up and circulation of information afterwards
  • Updating and preparing reports for the Sales Manager
  • Observing and providing feedback to the Sales manager
What we want from you
  • Personable and approachable
  • Coaching, training and personal development experience
  • Previous Travel Industry or Management Experience
  • Effective problem solving abilities
  • Able to provide exceptional internal and external customer service
  • The ability to motivate a team
  • A proven record of target achievement
  • The ability to multitask and prioritise
  • Team Leading Level 2, or equivalent qualification or experience, desirable

Salary & benefits


  • Starting salary £20,500 ‐ £23,000
  • Plus monthly bonus, based on PTA performance
  • Salary increases based on personal performance
  • 32 days holiday, rising to 35 with service
  • Complimentary and discounted accommodation in the Caribbean and Mexico
  • Access to Familiarisation Trips
  • Unlimited tea & coffee

Working hours

40 hours per week. Shifts include weekends, late shifts (12:15 ‐ 21:30) and bank holidays.

Apply for this position

Personal Travel Advisor

We're always looking for new Personal Travel Advisors to join the Blue Bay Travel cause. Everybody loves a good holiday, and we're way ahead of the crowd in terms of knowledge and finesse. Here you can work alongside likeminded holiday lovers, all under the wing of a bold industry leader. If you want to give your career in travel a little more momentum, you really should drop us a line.

What we want from you

As one of our boss-level Personal Travel Advisors, there are a few key things we like to see under your name:

  • Passion for the travel industry, and all things under sunnier skies
  • Previous sales experience
  • Driven approach to exceeding sales targets
  • Excellent spoken and written English, with enough chops to build rapport
  • A confident, knowledgeable and enthusiastic telephone manner
  • Clear, accurate written English
  • Positive flexibility towards client and business needs
  • Basic PC knowhow, especially emails and Microsoft Office
  • Excellent follow-through skills for converting quotes; we love a good finish
  • Sterling time management
  • Ability to work some evenings and weekends
  • The freedom to travel as needed

What you'll get up to

An average day as one of our Personal Travel Advisors will keep you on your toes:

  • Responding to holiday enquiries by telephone, email and Live Chat
  • Harvesting client requirements to provide excellent advice
  • Following up enquiries to keep all opportunities alive
  • Closing sales for happy customers
  • Ensuring all the bits and bobs are present and correct (flights, hotels, transfers, extras etc.)
  • Makings sure extras and amendments are willed into being
  • Representing the company like a true gentleman (or gentlelady, as the case may be)

Salary & benefits


  • Starting salary up to £17,500 based on experience
  • Rising to £20,500 with service
  • 20 days holiday, rising to 24 with service
  • Uncapped, achieveavble, quarterly bonsuses
  • Full training programme on commencement
  • Regular, ongoing, internal and external product and sales training throughout employment
  • Frequent educational trips to the Caribbean and Indian Ocean
  • Regular shopping voucher incentives
  • Service recognition awards and vouchers
  • Enhanced maternity & paternity leave
  • Childcare vouchers
  • Pension scheme
  • Unlimited tea & coffee

Working hours

Both full time (40 hours) and part time (from 24 hours) shifts are available

Full time shifts include two evenings until 21:30 per week and every other weekend

Flexible working hours and split shift opportunities are available to suit your needs

Apply for this position

Are you more of a lone-wolf? Take a look at Homeworking.

Educational Trips.


Educationals/Familiarisation trips, or loosely called "fam" trips can be a great learning tool for travel professionals. There is no better way of learning about a destination than experiencing it for yourself. We encourage all our colleagues to experience as many different countries as possible to ensure that as a business we are constantly expanding our knowledge base. Educationals do usually involve a lot of hard work, but can be extremely rewarding and worthwhile and an awful lot of fun.

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Service Recognition.


We value the contribution of all of our colleagues and are delighted that we have such a loyal workforce supporting us as we grow from strength to strength. We are pleased that so many have been with us from the very early stages and so we want to reward our colleagues for their contribution, as we recognise the pivotal role they play in making the Company a successful business.

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