Careers at Blue Bay Travel

Online Personal Travel Advisor

Our Online Personal Travel Advisors provide holiday quotes, bookings and advice via Live Chat, email and social media.

What you'll get up to

• Provide holiday quotes and advice via 'live chat', social medial, email and, on occasion, the telephone, that meets the needs of the customer
• Follow up enquiries to keep all opportunities alive
• Close sales for happy customers
• Accurately process customer holiday bookings, meeting legislative requirements and internal guidelines and standards
• Adhere to company service level agreements, quality check guidelines and scores
• Ensure that appropriate payments are taken prior to completion of booking, in accordance with Data Protection, PCI Compliance and GDPR
• Work as a team to ensure that all bookings and tasks are completed to meet company deadlines and targets
• Consistently achieve key performance indicators.

What we want from you

• Excellent written communication skills
• Computer savvy
• Accurate numeracy skills
• The ability to multitask within a fast-paced environment
• Previous travel industry experience or a strong sales background
• Highly motivated when working towards a target
• Previous ‘live chat’ experience desired, but not required
• Excellent Level of Customer Service
• High level of organisational skills

Personal Travel Advisor

We're always looking for new Personal Travel Advisors to join the Blue Bay Travel cause. Everybody loves a good holiday, and we're way ahead of the crowd in terms of knowledge and finesse. Here you can work alongside likeminded holiday lovers, all under the wing of a bold industry leader. If you want to give your career in travel a little more momentum, you really should drop us a line.

What we want from you

As one of our boss-level Personal Travel Advisors, there are a few key things we like to see under your name:

• Passion for the travel industry, and all things under sunnier skies
• Previous sales experience
• Driven approach to exceeding sales targets
• Excellent spoken and written English, with enough chops to build rapport
• A confident, knowledgeable and enthusiastic telephone manner
• Clear, accurate written English
• Positive flexibility towards client and business needs
• Basic PC knowhow, especially emails and Microsoft Office
• Excellent follow-through skills for converting quotes; we love a good finish
• Sterling time management
• Ability to work some evenings and weekends
• The freedom to travel as needed

What you'll get up to

An average day as one of our Personal Travel Advisors will keep you on your toes:

• Responding to holiday enquiries by telephone, email and Live Chat
• Harvesting client requirements to provide excellent advice
• Following up enquiries to keep all opportunities alive
• Closing sales for happy customers
• Ensuring all the bits and bobs are present and correct (flights, hotels, transfers, extras etc.)
• Makings sure extras and amendments are willed into being
• Representing the company like a true gentleman (or gentlelady, as the case may be)