Careers at Blue Bay Travel

Personal Travel Advisor

We’re looking for an experienced Personal Travel Advisor to join our Award-Winning Sales Team!

What you'll get up to

• You will be responsible for providing Holiday quotes and converting them into bookings, as well as giving advice via Phone, Email, Live Chat, and social media channels.
• You will build rapport with customers by providing professional, informative and friendly responses to enquiries; remaining professional, courteous, and conscientious throughout.
• You will work in a fast paced, target driven environment and will be required to retain lots of knowledge about different destinations, hotels and booking systems.

What we’re looking for

• We are looking for somebody with impeccable verbal and written communication skills, and they must have previous Sales experience within the Travel Industry.
• The ideal candidate is someone who is capable of managing their workload within a fast-paced environment, whilst focusing on multiple media; they will receive instant messages, calls, emails and more, and will have to prioritise accordingly.
• They will be reliable and enjoy working in a team. Our Sales Team works closely together to manage priorities and they depend on each other for best results, so the successful candidate will be confident working in such an environment.
• They will be fun, friendly, and full of character. Able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life.

Your responsibilities will include

• Sales: Identifying customer needs and matching them with a suitable product. Selling to them the benefits of the holiday package and of booking with Blue Bay Travel. Upselling at every opportunity. Striving to convert every conversation to a sale.
• Customer Service: Providing professional, informative, and friendly responses to all customer enquiries. Ensuring all quotes are responded to in a timely manner, whilst following company policies and service standards and whilst adhering to industry quality, regulatory and legislative requirements.

Live Chat Agent

We’re looking for an experienced Live Chat Agent to join our Award-Winning Sales Team!

What you'll get up to

• You will work in a close-nit team that sits within our Sales Department.
• You will be responsible for providing Holiday quotes and converting them into bookings, as well as giving advice via Live Chat, email and social media channels.
• You will build rapport with customers by not being afraid to show your personality in your messages. At the same time, you will remain professional, courteous, and conscientious throughout.
• You will work in a fast paced, target driven environment and will be required to retain lots of knowledge about different destinations, hotels and booking systems.

What we're looking for

• We are looking for somebody with impeccable and speedy written communication skills.
• Someone who is experienced in selling via Live Chat or who has a Travel Industry background.
• The ideal candidate is someone who is capable of managing their workload within a fast-paced environment, whilst focusing on multiple media; they will receive instant messages, calls, emails and more, and will have to prioritise accordingly.
• They will be reliable and enjoy working in a team. Our Live Chat team works closely together to manage priorities and they depend on each other for best results, so the successful candidate will be confident working in such an environment.
• They will be fun, friendly, and full of character. Able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life.

Your responsabilities will include

• Sales: Identifying customer needs and matching them with a suitable product. Selling to them the benefits of the holiday package and of booking with Blue Bay Travel. Upselling at every opportunity. Striving to convert every conversation to a sale.
• Customer Service: Providing professional, informative, and friendly responses to all customer enquiries. Ensuring all chats are responded to in a timely manner, whilst following company policies and service standards and whilst adhering to industry quality, regulatory and legislative requirements.

Sales Manager - Personal Travel Advisors

Here at Blue Bay Travel, we are not the boring, suit-wearing Travel Agents from days of old... we're agents with personality. We work hard, love a good laugh and relish being that little bit different. With over 100 awards under our belt, we're experts in our field; we really know our stuff, and no-one offers a more personal service.

To help us to keep getting the sales side of the business right we want to strengthen our Sales Team by adding two new Sales Managers to our Blue Bay family; one to oversee our Personal Advisor Team (Salaried Team Members) and one to oversee our Personal Travel Consultants (Self Employed Team Members).

What you'll get up to

• You will be supporting the Head of Sales in delivering the business’ Call Centre and PTA Sales strategy by ensuring systems, processes, and technology are fit for purpose, as well as monitoring recruitment, performance, and the personal development of the PTA Team.
• You will deputise for the Head of Sales when required, and therefore also maintain a broad awareness of the Self-Employed PTC Functions aims, objectives and operations, as well as staying abreast of the overall business objectives and strategy.
• You will represent the business in a confident and professional manner, in a variety of scenarios, developing and maintaining key relationships with suppliers, agents and other key stakeholders, including the Senior Leadership Team and the Board of Directors.

What we're looking for

• We are looking for somebody with Tourism Sales Management experience; someone who is personable yet an effective leader. You will be somebody who embodies our company values and strives to lead by example.
• You will have a record of driving and delivering sales targets and managing a team using motivating leadership techniques; by ensuring an effective recruitment, training and onboarding plan is in place, identifying areas for training and development, and by ensuring there is an adequate Performance Management Plan in place.
• You will also be reporting and providing commentary on sales figures, KPI’s and project progress, as well as representing the Sales Team and the wider business, both internally and externally, so you will be confident, presentable and have impeccable communication skills.

Your responsabilities will include

• Effective resources management (team size, rotas, systems, processes, support etc.).
• Clear communication to, and understanding of targets and strategy by, the team.
• Achievement of Call Centre and Online PTA commission, PPB, and Conversion targets.
• Departmental achievement of the business’s cultural aspirations.
• Role modelling professional behaviour and company management and Leadership standards.
• Achievement of recruitment and retention targets for PTA’s.

Sales Manager - Personal Travel Consultants

What you'll get up to

• You will be supporting the Head of Sales in delivering the business’ Personal Travel Consultant (PTC) business strategy. The PTC Sales Manager is directly responsible for the achievement of Personal Travel Consultant growth and sales targets.
• The PTC Sales Manager is accountable for the successful operation of the PTC function, ensuring systems, processes, and technology are fit for purpose. As well as managing the recruitment, performance, and personal development of the PTC Team.
• They will deputise for the Head of Sales when required, and therefore also maintain a broad awareness of the wider sales team aims, objectives and operations, as well as staying abreast of the overall business objectives and strategy.
• They will represent the business in a confident and professional manner, in a variety of scenarios, developing and maintaining key relationships with suppliers, agents and other key stakeholders, includingthe Senior Leadership Team and Board of Directors.

What we're looking for

• We are looking for somebody with Tourism Sales Management experience; someone who is personable yet an effective leader. You will be somebody who embodies our company values and strives to lead by example.
• You will have a record of driving and delivering sales targets and managing a team using motivating leadership techniques; by ensuring an effective recruitment, training and onboarding plan is in place, identifying areas for training and development.
• You will also be reporting and providing commentary on sales figures, KPI’s and project progress, as well as representing the Sales Team and the wider business, both internally and externally, so you will be confident, presentable and have impeccable communication skills.

Your responsabilities will include

• Upscaling of the PTC function (team size, systems, processes, support etc.).
• Achievement of PTC budgeted retail and commission targets, and achievement of other, adhoc goals and targets.
• Successful integration of PTC’s into the Team and PTC retention.
• Role modelling professional behaviour and company management and Leadership standards.
• Managing PTC debt and reducing the financial risk to the business.