Careers at Blue Bay Travel

Customer Services

Blue Bay Travel Customer Service
Available positions:
Customer Support Advisor,
Administration Agent

Customer Support Advisor

Reporting to the Customer Services Manager and Deputy Customer Services Managers, you’ll ensure that all issues are resolved efficiently, and all queries are answered with encyclopaedic know-how.


Responsibilities
  • Providing exceptional customer service, both internally and externally.
  • Checking that all necessary arrangements including flights, hotels, transfers, extras etc. are booked accurately to ensure a smooth customer experience.
  • Understanding client administration systems to ensure that holidaymakers receive the correct information and all appropriate documentation in a timely and professional manner.
  • Ensuring holidaymakers' balances are paid punctually, following PCI compliance.
  • Complying with legislation and company guidelines in regard to Health & Safety and Data Protection.
  • Liaising with tour operators to ensure accuracy of bookings and to add holidaymaker requests.
  • Liaising with holidaymakers regarding changes to bookings and additional requirements.
  • 1st point escalation for all pre-travel complaints.
  • 1st point escalation for all in-resort issues.
Must haves
  • An effective communicator, both verbally and written
  • Either prior experience in travel or in a customer service role.
  • Excellent attention to detail.
  • Ability to professionally build rapport.
  • Ability to remain calm under pressure.
  • Excellent organisational skills.
  • Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Work effectively under a stringent schedule and produce accurate results.
  • Ability to remain flexible and adjust to situations as they occur.
  • Ability to work as part of a team and on own initiative.
  • A working knowledge of the holiday and travel industry desirable, but not required.

Salary & benefits

  • Full and Part Time positions available
  • Starting salary £16,600*
  • Salary increase to £18,000 based on service and experience*
  • 28 days holiday, rising to 32 with service*
  • Enhanced maternity & paternity leave
  • Travel perks
  • Unlimited tea & coffee
  • Service recognition rewards
    • *Salary and holiday based on full time hours (40 hours). Pro rata for part time (24-32 hours).

Working hours

To include 2 evenings per week and every other weekend

Apply for this position

Administration Agent

Get hands-on processing and loading all confirmed holiday details into a back-office system, on behalf of the Personal Travel Advisors and Customers Support Team.


Responsibilities
  • Managing and accurately updating holiday files for existing customers.
  • Responding to holidaymaker email enquiries in a professional, knowledgeable and timely manner.
  • Following internal and external data protection guidelines.
  • Providing exceptional internal customer service.
  • Checking the accuracy of all elements of a holidaymakers' holiday booking and issuing accurate and informative documentation.
  • Accurately accounting for all amendments and extras purchased by holidaymakers in the administration system and issuing accurate and informative documentation thereafter.
  • Checking tour operator invoices for accuracy of financials and all other details.
  • Liaising with tour operators to ensure the accuracy of bookings and to meet holidaymakers needs.
  • Identifying and issuing payment reminders to customers.
  • Managing the administration for weddings and renewal of vows, liaising with holidaymakers and following the wedding timeline process.
  • Checking sales and amendment figures with 100% accuracy.
  • Sending accurate financial information to Personal Travel Advisors.
Must haves
  • Experience of working in an administration environment or within the travel industry.
  • High level of accuracy and attention to detail.
  • Ability to comprehend financial information related to a holiday booking.
  • Ability to work to strict deadlines.
  • Ability to produce clear, accurate and professional written communications.
  • Excellent communication and handover skills.
  • IT literate, familiar with Microsoft Office Software, specifically Excel and Outlook.
  • Ability to remain flexible, versatile, and adjust to situations as they occur.

Salary & benefits

  • Full and Part Time positions available
  • Starting salary £16,300*
  • Salary increase to £17,500 based on service and experience*
  • 28 days holiday, rising to 32 with service*
  • Enhanced maternity & paternity leave
  • Travel perks
  • Unlimited tea & coffee
  • Service recognition rewards
    • *Salary and holiday based on full time hours (40 hours). Pro rata for part time (24-32 hours).

Working hours

9am-5:30pm, Monday to Friday and every other weekend

Apply for this position

Educational Trips.

Educationals/Familiarisation trips, or loosely called "fam" trips can be a great learning tool for travel professionals. There is no better way of learning about a destination than experiencing it for yourself. We encourage all our colleagues to experience as many different countries as possible to ensure that as a business we are constantly expanding our knowledge base. Educationals do usually involve a lot of hard work, but can be extremely rewarding and worthwhile and an awful lot of fun.

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Service Recognition.

We value the contribution of all of our colleagues and are delighted that we have such a loyal workforce supporting us as we grow from strength to strength. We are pleased that so many have been with us from the very early stages and so we want to reward our colleagues for their contribution, as we recognise the pivotal role they play in making the Company a successful business.

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