Careers at Blue Bay Travel

Customer Service Advisor

We’re looking for a confident and personable Customer Service Advisor to join our Award-Winning Team!

What you'll get up to

• Working within our Customer Service function, who handle all things after-sales, you will be the first point of call for all customer queries both pre-travel, and in-resort.
• You’ll be liaising with customers regarding any changes to their booking and any additional requirements – upselling at each opportunity to company targets by using effective customer service and going the extra mile at all times.
• You will also be liaising with both customers and external tour operators to ensure that all flights, hotels, transfers and extras are booked accurately, and the related documents and correspondence accurately reflect those changes or additional requirements.
• As you will be working directly with customers, you will ensure that all of your communications are Data Protection compliant, and any payments made by the customer are PCI compliant.

What we're looking for

• Our Customer Service Advisors have exceptional communication skills, both verbal and written, and the ability to retain these qualities and remain calm under pressure, whilst building rapport with both customers and tour operators, to ensure an all-round positive experience of Blue Bay.
• You will most definitely have previous Travel Industry experience, and ideally some experience with Tarsc and iBoss.
• You will certainly have previous experience in a Customer service environment; and have a friendly, enthusiastic and knowledgeable approach to dealing with queries not only effectively, but in a timely manner too.
• As a Customer Service Advisor, you will also be super-organised, able to multi-task and able to prioritise your workload, whilst remaining flexible and versatile.

Your responsibilities will include

• Providing exceptional Customer Service at all times; Going the extra mile at all times for both internal and external customers.
• Ensuring all systems are updated with amendments in an accurate and timely manner.
• Processing travel documentation & tickets promptly and accurately.
• Pre-empting any administrational problems before they occur and eliminating any customer impact.

Administration Agent

We’re looking for a meticulous Administration Agent to join our Award-Winning Team!

What you'll get up to

• Working within our Customer Service function, who handle all things after-sales, you will load customer booking data into our back-office system, providing accurate financial information and populating customer documentation, whilst providing exceptional internal customer service in assisting members of other departments with both account and financial queries.
• You will action any amendments and cancellations within our system too, updating the data to reflect details of any changes made to the holiday.
• You will be processing supplier invoices, checking them against our system to ensure everything is in order. If you come across any anomalies, you will proceed to investigate and resolve the matter.
• As an Administration Agent, you’ll also be responsible for checking and issuing tickets to customers before they travel.

What we're looking for

• Our Administration Agents have impeccable attention to detail and superb data entry skills, to ensure our clients are always provided with accurate, up to date and informative information.
• You’ll have strong problem-solving abilities, coupled with great numeracy skills and you’ll be tech savvy. You’ll need to be able to learn and use numerous in house and tour operator systems.
• Ideally, you’ll have previous Travel Industry experience, and experience with Tarsc and iBoss.

Your responsibilities will include

• Loading and checking data for new holiday bookings, amendments, and cancellations.
• Checking and querying supplier invoices.
• Checking and mailing tickets to customers.
• Assisting with account queries.
• Providing other departments with information about client files.