Careers at Blue Bay Travel

Customer Services

Blue Bay Travel Customer Service

Customer Service Advisor

We’re looking for a confident and personable Customer Service Advisor to join our Award-Winning Team!

What you'll get up to
  • Working within our Customer Service function, who handle all things after-sales, you will be the first point of call for all customer queries both pre-travel, and in-resort.
  • You’ll be liaising with customers regarding any changes to their booking and any additional requirements – upselling at each opportunity to company targets by using effective customer service and going the extra mile at all times.
  • You will also be liaising with both customers and external tour operators to ensure that all flights, hotels, transfers and extras are booked accurately, and the related documents and correspondence accurately reflect those changes or additional requirements.
  • As you will be working directly with customers, you will ensure that all of your communications are Data Protection compliant, and any payments made by the customer are PCI compliant.
What we're looking for
  • Our Customer Service Advisors have exceptional communication skills, both verbal and written, and the ability to retain these qualities and remain calm under pressure, whilst building rapport with both customers and tour operators, to ensure an all-round positive experience of Blue Bay.
  • Ideally, you’ll have previous Travel Industry experience, and experience with Tarsc and iBoss.
  • You will certainly have previous experience in a Customer service environment; and have a friendly, enthusiastic and knowledgeable approach to dealing with queries not only effectively, but in a timely manner too.
  • As a Customer Service Advisor, you will also be super-organised, able to multi-task and able to prioritise your workload, whilst remaining flexible and versatile.
Your responsibilities will include
  • Providing exceptional Customer Service at all times; Going the extra mile at all times for both internal and external customers.
  • Ensuring all systems are updated with amendments in an accurate and timely manner.
  • Processing travel documentation & tickets promptly and accurately.
  • Pre-empting any administrational problems before they occur and eliminating any customer impact.

Hours & salary

  • 40 hours per week over 5 days
  • Shifts include one evening shift until 21:30 and every other weekend
  • Salary to be discussed in Interview

How to apply

Please submit your CV, along with a cover letter outlining your relevant skills and experience, to [email protected] before Friday 23rd July 2021.

Apply for this position

Educational Trips.

Educationals/Familiarisation trips, or loosely called "fam" trips can be a great learning tool for travel professionals. There is no better way of learning about a destination than experiencing it for yourself. We encourage all our colleagues to experience as many different countries as possible to ensure that as a business we are constantly expanding our knowledge base. Educationals do usually involve a lot of hard work, but can be extremely rewarding and worthwhile and an awful lot of fun.


Service Recognition.

We value the contribution of all of our colleagues and are delighted that we have such a loyal workforce supporting us as we grow from strength to strength. We are pleased that so many have been with us from the very early stages and so we want to reward our colleagues for their contribution, as we recognise the pivotal role they play in making the Company a successful business.