Careers at Blue Bay Travel

Customer Support Advisor

Reporting to the Customer Services Manager and Deputy Customer Services Managers, you’ll ensure that all issues are resolved efficiently, and all queries are answered with encyclopaedic know-how.

Responsibilities

• Providing exceptional customer service, both internally and externally.
• Checking that all necessary arrangements including flights, hotels, transfers, extras etc. are booked accurately to ensure a smooth customer experience.
• Understanding client administration systems to ensure that holidaymakers receive the correct information and all appropriate documentation in a timely and professional manner.
• Ensuring holidaymakers' balances are paid punctually, following PCI compliance.
• Complying with legislation and company guidelines in regard to Health & Safety and Data Protection.
• Liaising with tour operators to ensure accuracy of bookings and to add holidaymaker requests.
• Liaising with holidaymakers regarding changes to bookings and additional requirements.
• 1st point escalation for all pre-travel complaints.
• 1st point escalation for all in-resort issues.

Must haves

• An effective communicator, both verbally and written
• Either prior experience in travel or in a customer service role.
• Excellent attention to detail.
• Ability to professionally build rapport.
• Ability to remain calm under pressure.
• Excellent organisational skills.
• Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work effectively under a stringent schedule and produce accurate results.
• Ability to remain flexible and adjust to situations as they occur.
• Ability to work as part of a team and on own initiative.
• A working knowledge of the holiday and travel industry desirable, but not required.