Careers at Blue Bay Travel

Administration Agent

Get hands-on processing and loading all confirmed holiday details into a back-office system, on behalf of the Personal Travel Advisors and Customers Support Team.

Responsibilities

• Managing and accurately updating holiday files for existing customers.
• Responding to holidaymaker email enquiries in a professional, knowledgeable and timely manner.
• Following internal and external data protection guidelines.
• Providing exceptional internal customer service.
• Checking the accuracy of all elements of a holidaymakers' holiday booking and issuing accurate and informative documentation.
• Accurately accounting for all amendments and extras purchased by holidaymakers in the administration system and issuing accurate and informative documentation thereafter.
• Checking tour operator invoices for accuracy of financials and all other details.
• Liaising with tour operators to ensure the accuracy of bookings and to meet holidaymakers needs.
• Identifying and issuing payment reminders to customers.
• Managing the administration for weddings and renewal of vows, liaising with holidaymakers and following the wedding timeline process.
• Checking sales and amendment figures with 100% accuracy.
• Sending accurate financial information to Personal Travel Advisors.

Must haves

• Experience of working in an administration environment or within the travel industry.
• High level of accuracy and attention to detail.
• Ability to comprehend financial information related to a holiday booking.
• Ability to work to strict deadlines.
• Ability to produce clear, accurate and professional written communications.
• Excellent communication and handover skills.
• IT literate, familiar with Microsoft Office Software, specifically Excel and Outlook.
• Ability to remain flexible, versatile, and adjust to situations as they occur.