Happy Customers.

It's all well and good us telling you we're awesome, but when our happy clients tell us we are every single day, you know it's true.

Our experts are trained to the highest standards and they're always jetting off on Fam Trips ('familiarisation', not 'family'... in case you're wondering) to carry out site inspections. Armed with their first-hand knowledge they really can answer the little questions that make all the difference when choosing where to holiday.

Still not convinced? Check out all our superb feedback below from genuine happy travellers.

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Arrived back yesterday and I just wanted to say , it was amazing !!! Thankyou for your recommendation and reassurance of the resort . It was the best holiday Harvey and I have been on and we've been on some holidays !!! From the moment you arrive to the dreaded moment you have to leave it was just perfect !! I couldn't fault the place...
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Just wanted to drop you a line to say a huge thank you for your help with booking our holiday. We returned from Finest Playa Mujeres yesterday and had the most wonderful time. We loved it and loved Mexico and we will definitely be going back. I've just seen a friend and recommend it to them and given her your details as I said you were very knowledgable and helpful when I booked. (We loved Coco Bongos on your recommendation so thank you!)...
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I had a fantastic time at Exellence resort, everything was far what I expected, the entire 10 nights was filled with fun fun, and the service was outstanding. Thank you, booking over the phone is always difficult but on both times I have booked with Blue Bay I have not been disappointed. I'm looking forward to booking again if the price is right!!! ...
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Hi, I would just like to thank Diane at Bluebay travel for all of her hard work and patience in finding us the holiday of our dreams. She went above and beyond what is expected from a travel agent and I know she will continue to support us and answer any questions we have prior to our holiday.

– Shirley Kelsey ()

Good afternoon Diane, We have just returned this morning from St Vincent, having booked through your good self at Bluebay Travel Please accept our thanks for a great holiday, we loved every minute of the trip and the hotel, facilities, meals etc, were just superb. Everything went according to plan. The extras like the Spa treatments and Sunset Cruise, plus of course the room upgrade were fantastic. We have been very impressed with your company and will certainly be looking to book future holidays through Bluebay Travel. Once again many thanks. ...
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May we take this opportunity of writing to you with regards to Jaclyn. Earlier this afternoon Jaclyn completed our holiday booking to Cancun, from the very start of our interest in booking a holiday and at short notice, Jaclyn was totally customer focused and took full ownership of booking a holiday that met our requirements, this she clearly achieved, in an honest an very professional manner. With out any doubt from our experience Jaclyn should be most proud of herself and thus is a credit to Blue Bay Travel. As a result of Jaclyn on behalf of Blue Bay Travel, exceeding our expectations it is very pleasing to record for our next and future holidays our first point of contact shall be Jaclyn. ...
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– John Harrild ()

Hi Diane, Holiday was fantastic and they did actually upgrade us to the excellence club on arrival. Loved the hotel they couldn't do enough for you, would highly recommend. I have been more than impressed with Blue Bay Travel and can I thank you personally for your exceptional customer service.. Thanks again ...
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Hi Amy. Just letting you know what a brilliant holiday we had and thank you for booking it for us. We went to OBLU what a brilliant island in a beach villa. We were there for 7 days when Jafaur the front desk manager asked if we would like a free upgrade to a lagoon villa. ( yes please ). The next day we were in the bar and he asked if we would like to go to another island Kanifushi. We thought it was a day trip till he mentioned sea plane. He explained it was the sister island and we could go free for the rest of our holiday and that Kanifushi was a 5 star platinum plus island. Wow what a fantastic place champagne and smoked salmon for breakfast. So we had a brilliant 2 island holiday for the price of one. Would defiantly recommend both of these island to anybody. We are 2 very lucky people to get this holiday. So thank you Blue Bay for booking us a amazing holiday. Best Wishes. Elaine ...
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Good evening I would like to point out the fantastic service I have received from your customer service agent Jaclyn Wood. She is an asset to your company and has helped me in everything I have asked of her. We have our holiday booked with you for this year and she is helping us find our next one. I must point out I had never heard of your Company until last year when you were recommended to us. I can honestly say I have been so very happy with your service I will now be a regular customer. I would like Jaclyn to be thanked not just by me but also from you as a company. I am a customer service product advisor and have been for the last ten years and I do know the job can be very full on at times. I also feel people are quick to complain. So this is praise for a very lovely lady who carries out her job over what is expected of her. ...
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– Carole Gow ()

Dear Hayley just wanted to say a big thank you for all your help you have been a great!! Many thanks Jayne

– Jayne Scothern ()

Couldn’t have asked for more from both yourself and Leighton. Thanks again. I will certainly recommend your company to friends and relatives. Kind Regards Julie

Thank you for your excellent service and keeping me informed. It was a pleasure to speak to you.

– Susan Ball ()

I would love to say a big thank you to Amy who we booked our holiday to hurghada with, she was fantastic,friendly professional, I have passed her contact details to friends and will definitely be ringing her again for our holiday in June, thank you Amy

– Julie Blower ()

I just wanted to let you know how helpful and patient Chloe Wrench has been. I have been messaging her for a number of months now on and off to book this holiday to cancun. She has displayed fantastic customer service skills. She is extremely helpful and polite. Credit to your team.

– Bina Pett ()

Please be advise I would like to thank Elliott for his EXCEPTIONAL customer service. He dealt with my parents booking, with great satisfaction he listened to all there requirements. Please thank Elliott, and pass my comments to his Team Manger

– Julie Beastall ()

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