Gemma Pyatt

Call Centre Manager

I have been a part of Blue Bay Travel since 2008, and during my first year I completed my 3rd Year of a Law and Philosophy degree, which although not directly linked to travel, is certainly very helpful.

My role as Call Centre Manager ensures that our team runs like clock-work, which ultimately means that our customers get the best possible customer service. I am always finding new ways to look after and surprise our new and existing customers.

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Training & Qualifications

  • Call Centre Manager of the Year Finalist
  • Sandals & Beaches Specialist
  • AM Resorts Master Agent
  • Almond Resorts Specialist
  • Elite Island Resorts Specialist
  • Couples Resorts Specialist
  • Occidental Resorts Specialist
  • Harlequin Resorts Specialist
  • Dreams Master Agent
  • Secrets Master Agent

In a nutshell.

  • Describe yourself in three words: Enthusiastic, Positive, Stressy
  • Catchphrase: "Coolio Hulio"; or a new one I am trying out, "Brillo Pads"
  • Likes: Spreadsheets and TO DO Lists
  • Hidden talent: I can count to 10 in Turkish
  • Lesser-known fact about you: My Great Great Nan was Italian and my Great Great Great Grandad was the last person to have a Full Military funeral in Newcastle
  • Best feeling in the world: Waking up a few hours before your alarm knowing you can go back to sleep
  • Favourite snack: Sweet and Savoury I am not fussy!
  • What type of hat best describes your personality: Fascinator, an extravert and sometimes a bit much
  • If you could have any superpower, what would it be and why: The ability to see into the future. I do not like making mistakes so this way I could see what mistake I was going to make and stop it before I do.
  • Best holiday you’ve ever had: Mexico, a Week at Secrets Maroma and a week at Excellence Playa Mujeres. The height of decadence!

Places I've Been.

What my clients say.

  • Just wanted to comment how excellent your wedding co-ordinators Naomi and Gemma are. Their knowledge and customer service is second to none and nothing is too much trouble. They helped me arrange my wedding tremendously and I am very grateful to them both!
  • We would all like to thank you and all the guys at Blue Bay for what can only be described as the best wedding ever, Faye and Adam where married on the 21/10/2011 in Mexico, without all your help and advice this would not have been possible.
  • I would just like to say that I am most impressed with the service you have given to us during the booking of the holiday and through the cancellation due to my mother in law's illness. It is a very rare occurrence these days to receive good customer service. Thank you and we would not hesitate to use your company again.

From my blog.