Careers at Blue Bay Travel

Personal Travel Advisor

Blue Bay Personal Travel Advisor

Online Personal Travel Advisor

Our Online Personal Travel Advisors utilise 'live chat', email and Facebook to establish customer requirements and match them with their perfect holiday.


What you'll get up to
  • Provide holiday quotes and advice via 'live chat', social medial, email and, on occasion, the telephone, that meets the needs of the customer
  • Follow up enquiries to keep all opportunities alive
  • Close sales for happy customers
  • Accurately process customer holiday bookings, meeting legislative requirements and internal guidelines and standards
  • Adhere to company service level agreements, quality check guidelines and scores
  • Ensure that appropriate payments are taken prior to completion of booking, in accordance with Data Protection, PCI Compliance and GDPR
  • Work as a team to ensure that all bookings and tasks are completed to meet company deadlines and targets
  • Consistently achieve key performance indicators.
What we want from you
  • Excellent written communication skills
  • Computer savvy
  • Accurate numeracy skills
  • The ability to multitask within a fast-paced environment
  • Previous Sales Experience desired, but not required
  • Highly motivated when working towards a target
  • Previous ‘live chat’ experience desired, but not required
  • Excellent Level of Customer Service
  • High level of organisational skills

Salary & benefits


  • Starting salary £16,300 — rising to £20,500 with service
  • 20 days holiday, rising to 24 with service
  • Uncapped, achieveavble, quarterly bonsuses
  • Full training programme on commencement
  • Regular, ongoing, internal and external product and sales training throughout employment
  • Frequent educational trips to the Caribbean and Indian Ocean
  • Regular shopping voucher incentives
  • Service recognition awards and vouchers
  • Enhanced maternity & paternity leave
  • Childcare vouchers
  • Pension scheme
  • Unlimited tea & coffee

Working hours

40 hours per week. Shifts include two evenings until 21:30 per week and every other weekend

Flexible working hours and split shift opportunities are available to suit your needs

Apply for this position

Personal Travel Advisor

We're always looking for new Personal Travel Advisors to join the Blue Bay Travel cause. Everybody loves a good holiday, and we're way ahead of the crowd in terms of knowledge and finesse. Here you can work alongside likeminded holiday lovers, all under the wing of a bold industry leader. If you want to give your career in travel a little more momentum, you really should drop us a line.

What we want from you

As one of our boss-level Personal Travel Advisors, there are a few key things we like to see under your name:

  • Passion for the travel industry, and all things under sunnier skies
  • Previous sales experience
  • Driven approach to exceeding sales targets
  • Excellent spoken and written English, with enough chops to build rapport
  • A confident, knowledgeable and enthusiastic telephone manner
  • Clear, accurate written English
  • Positive flexibility towards client and business needs
  • Basic PC knowhow, especially emails and Microsoft Office
  • Excellent follow-through skills for converting quotes; we love a good finish
  • Sterling time management
  • Ability to work some evenings and weekends
  • The freedom to travel as needed

What you'll get up to

An average day as one of our Personal Travel Advisors will keep you on your toes:

  • Responding to holiday enquiries by telephone, email and Live Chat
  • Harvesting client requirements to provide excellent advice
  • Following up enquiries to keep all opportunities alive
  • Closing sales for happy customers
  • Ensuring all the bits and bobs are present and correct (flights, hotels, transfers, extras etc.)
  • Makings sure extras and amendments are willed into being
  • Representing the company like a true gentleman (or gentlelady, as the case may be)

Salary & benefits


  • Starting salary up to £17,500 based on experience
  • Rising to £20,500 with service
  • 20 days holiday, rising to 24 with service
  • Uncapped, achieveavble, quarterly bonsuses
  • Full training programme on commencement
  • Regular, ongoing, internal and external product and sales training throughout employment
  • Frequent educational trips to the Caribbean and Indian Ocean
  • Regular shopping voucher incentives
  • Service recognition awards and vouchers
  • Enhanced maternity & paternity leave
  • Childcare vouchers
  • Pension scheme
  • Unlimited tea & coffee

Working hours

Both full time (40 hours) and part time (from 24 hours) shifts are available

Full time shifts include two evenings until 21:30 per week and every other weekend

Flexible working hours and split shift opportunities are available to suit your needs

Apply for this position

Are you more of a lone-wolf? Take a look at Homeworking.

Educational Trips.


Educationals/Familiarisation trips, or loosely called "fam" trips can be a great learning tool for travel professionals. There is no better way of learning about a destination than experiencing it for yourself. We encourage all our colleagues to experience as many different countries as possible to ensure that as a business we are constantly expanding our knowledge base. Educationals do usually involve a lot of hard work, but can be extremely rewarding and worthwhile and an awful lot of fun.

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Service Recognition.


We value the contribution of all of our colleagues and are delighted that we have such a loyal workforce supporting us as we grow from strength to strength. We are pleased that so many have been with us from the very early stages and so we want to reward our colleagues for their contribution, as we recognise the pivotal role they play in making the Company a successful business.

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