The Customer Services department form the Knights-Errant of the Blue Bay Cause, valiantly upholding the peace and justice of the realm.
Their prescience recalls the soothsayers of old, pre-empting and fixing any problems that would otherwise irk the modern holidaymaker. They're also refined conversationalists, imparting holiday knowledge and alleviating the worries of any and all travellers.
These gallant individuals are an army for the people, raising the banner for the rights of all holidaymakers. There's no issue they can't resolve, and no quest they won't undertake to help you reach those sunnier skies.