Careers at Blue Bay Travel

Customer Services

Blue Bay Travel Customer Service

Deputy Customer Services Manager

The Customer Services Team at Blue Bay Travel helps holidaymakers discover sunnier skies in the smoothest way possible. Reporting to the Customer Services Manager, you’ll ensure that all issues are resolved efficiently, and all queries answered with encyclopaedic know-how.


Responsibilities
  • Supporting the Customer Services Manager in the daily running of the department
  • Evaluating progress within the department, reviewing targets as necessary
  • Mentoring the Customer Services team to achieve their full potential
  • Ensuring maximum efficiency across all responsibilities of the department
  • Loading bookings quickly and accurately, meeting or exceeding targets
  • Sending tickets to customers within allotted timeframes
  • Handling customer queries by telephone, email, letter and face-to-face
  • Overseeing complaints to achieve the best possible outcomes
  • Acting as an outstanding representative for Blue Bay Travel
Must haves
  • Previous experience of a management, supervisor or team leader role directly managing the performance of others
  • Keen attention to detail in daily tasks and processes
  • Highly capable at problem solving and finding optimal solutions
  • Confident, knowledgeable and enthusiastic telephone manner
  • Excellent IT skills, with in-depth knowledge of Microsoft Office
  • Ability to multi task and manage multiple demands
  • Excellent colleague and customer relationship skills
  • Excellent telephone, written and interpersonal skills
  • Ability to influence, negotiate and build relationships with third parties
  • Flexible and versatile approach to client and business needs
  • Capacity to learn quickly and impart knowledge to the rest of the team
  • Efficient time management for productive multitasking
  • Easily approachable, but focused and determined when it matters
  • Dedication to improvement through coaching and personal development
  • Always vigilant for self-development opportunities across all responsibilities
  • Passion for travel, preferably with previous experience of the travel industry
  • Excellent attention to detail

Salary & benefits


  • Starting salary up to — £20,000, dependent on experience
  • Salary increase based on service and personal progression
  • 21 days holiday, rising to 24 with service
  • Childcare vouchers
  • Enhanced maternity & paternity leave
  • Travel perks
  • Unlimited tea & coffee
  • Service recognition rewards

Working hours

To include 2 evenings per week and every other weekend


Apply for this position

Educational Trips.


Educationals/Familiarisation trips, or loosely called "fam" trips can be a great learning tool for travel professionals. There is no better way of learning about a destination than experiencing it for yourself. We encourage all our colleagues to experience as many different countries as possible to ensure that as a business we are constantly expanding our knowledge base. Educationals do usually involve a lot of hard work, but can be extremely rewarding and worthwhile and an awful lot of fun.

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Service Recognition.


We value the contribution of all of our colleagues and are delighted that we have such a loyal workforce supporting us as we grow from strength to strength. We are pleased that so many have been with us from the very early stages and so we want to reward our colleagues for their contribution, as we recognise the pivotal role they play in making the Company a successful business.

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