Careers at Blue Bay Travel

Customer Services

Blue Bay Travel Customer Service

Customer Services Advisor

Many questions arise during the holidaymaking process, which can leave your average Holidaymaker thoroughly befuddled. Customer Services Advisors guide customers passing through Blue Bay Travel, ensuring that all questions and issues are resolved efficiently.


Responsibilities
  • Confident, knowledgeable, friendly and enthusiastic from the toes upwards
  • Excellent telephone manner
  • Ability to make amendments quickly and accurately
  • Proactive mind for sending reminders to customers
  • Gumption to think on your feet and make informed decisions on your own
  • Ability to digest and efficiently explain complex booking details
  • Excellent eye for facts and figures, ensuring communications are accurate
  • Lightning-fast thinker, responding to queries with superhuman agility
  • A calm mind, even under pressure
  • Willingness to suggest improvements to the Customer Service process
  • Mindful of targets, and thoroughly smashing them
  • Prior Travel experience and/or a Customer Service role with administration elements
Must haves
  • Acting as the first point of contact for all customer queries
  • Constructively handling queries both internally and externally
  • Handling major incidents with complete calmness
  • Liaising with managers, team leaders, team members and third parties to gather useful intel
  • Communicating promptly and courteously with customers via all media
  • Adherence to the ABTA code of conduct, as all gentlefolk should
  • Keeping accurate records of all correspondence with customers
  • Harvesting feedback to help improve all elements of our service
  • Actively selling extras to clients to achieve company targets and maximise holiday fun
  • Accurately booking flights, hotels, transfers, extras (etc.) and making relevant amendments
  • Ensuring client balances are paid punctually
  • Liaising with tour operators to ensure accuracy of bookings and customer requests
  • Liaising with customers regarding changes to bookings and additional requirements

Salary & benefits


  • Starting salary £15,500
  • Rising to £17,000 based on service and personal progression
  • 20 days holiday, rising to 24 with service
  • Childcare vouchers
  • Enhanced maternity & paternity leave
  • Travel perks
  • Unlimited tea & coffee
  • Service recognition rewards

Apply for this position

Educational Trips.


Educationals/Familiarisation trips, or loosely called "fam" trips can be a great learning tool for travel professionals. There is no better way of learning about a destination than experiencing it for yourself. We encourage all our colleagues to experience as many different countries as possible to ensure that as a business we are constantly expanding our knowledge base. Educationals do usually involve a lot of hard work, but can be extremely rewarding and worthwhile and an awful lot of fun.

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Service Recognition.


We value the contribution of all of our colleagues and are delighted that we have such a loyal workforce supporting us as we grow from strength to strength. We are pleased that so many have been with us from the very early stages and so we want to reward our colleagues for their contribution, as we recognise the pivotal role they play in making the Company a successful business.

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